JOHN DEYMAN
Summary
With over 30 years of experience in competitive and fast-paced consumer and corporate business environments, I have consistently demonstrated strong leadership, accountability, and a track record of achievements.
My inspirational and entrepreneurial spirit has allowed me to establish strong relationships both internally and externally. I possess exceptional interpersonal skills that enable me to effectively resolve multiple and complex time-sensitive issues.
Highly coachable and dynamic communicator, personable, high-energy, and dedicated team player. Strong work ethic and I maintain a flexible work schedule, including weekends, evenings, and special holidays. Currently Semi-Retired, seeking Part-Time or Seasonal employment.
Hospitality professional with a background in providing enriching experiences to visitors. Excel in delivering insightful tours and fostering a welcoming atmosphere. Strong focus on teamwork ensures exceptional visitor satisfaction, while adaptability allows me to thrive in changing schedules and group dynamics.
Overview
28
28
years of professional experience
Work History
General Manager
Lifetimes Living Inc.
09.2021 - 03.2023
- Company Overview: The Carlisle
- Turnaround success story taking a challenged 77 resident senior living community to reaching its full potential
- Total responsibility for 49 support staff and rebuilding a team of 6 Department Managers
- Achievements
- Increased Occupancy-Revenue from 52% to 94% within 1 year during Covid Pandemic (+42%)
- Increased Employee Satisfaction from 59% to 89% during Covid Pandemic
- (+30%)
- Increased Resident Satisfaction from 72% to 85% during Covid Pandemic
- (+13%)
- The Carlisle
General Manager
Atria Senior Living
08.2020 - 09.2021
- Company Overview: Anchor Pointe
- Total responsibility for the successful operation of a senior living community with 136 residents and 129 suites
- Responsible for 63 support staff and the management team of 5 Department Managers
- Achievements
- Achieved 100% Occupancy (from 79%) within 10 months
- Increased Employee Satisfaction from 79% to 94%
- Increased Resident Satisfaction from 81% to 93% during Covid Pandemic
- Increased Net Revenue 20% over Target/Budget
- Anchor Pointe
General Manager
Revera Senior Living
11.2017 - 12.2019
- Company Overview: Garrison Place
- Responsible for the day to day operations and profitability of 78 resident senior living community
- Managed 6 Department Directors and 56 support staff
- Achievements
- Dramatically Increased Customer Satisfaction from 72% in 2017 to 98% in 2018 and 95% in 2019
- Increased sales from 72% occupancy in 2017 to 100% occupancy in 2018 and 2019
- Nominated 'Most Successful Business Of Year' 2019 by Niagara Chamber of Commerce
- Increase Employee Satisfaction from 55% in 2017, 91% 2018, and 90% 2019
- Garrison Place
General Manager
River Road Retirement Residence
12.2015 - 11.2017
- Provided leadership and profitability in the conversion from an under-performing 95 room Hotel into a financially secure, stabilized, Senior Living Community
- Managed a team of 61 support staff and 4 Department Managers
- Reported directly to the shareholders
- Achievements
- Increased (doubled) revenue from $875/annual to $1.6M in 14 months
- Increased Occupancy from 48% to 94% within 12 months
- Reduced operating costs by 22% ($410,000)
- Recognized 'Best Independent Retirement Residence Niagara' December 2016
- Improved Resident Satisfaction rating from 55% to 89% within 12 months
- Converted a demoralized employee base with high attrition rate (45% turnover) to a motivated, stable, invigorated group (10% turnover)
President
Perfect Placements Inc.
09.2013 - 12.2015
- Entrepreneurial endeavour- Retirement Home Referral Service
- Developed profitable partnership with a portfolio of 14 retirement home operators
- Responsible for entire operation
- Hired and managed a team of 3 Department Directors
- Achievements
- Negotiated profitable partnerships with 14 regional senior living properties resulting in substantial increases in retirement home Occupancy and NOI (estimated over $8M)
- Operating from ground zero, Successfully placed 142 senior customers into retirement communities within first 12 months of operations
- First year Net Operating Income exceeded $535,000
Regional Sales Director (Western Canada & Ontario)
Allegro Residences REIT
08.2008 - 09.2013
- Accountable for operational efficiencies and revenues for 19 senior living communities
- Built high performing sales teams while delivering 'best in class' customer service
- Provided leadership, training, skills development and execution of sales-marketing strategies for all 21 sales associates across Canada
- Built solid relationships with team members, residents, family members, key referral sources and business partners
- Extensive experience gained in resolving issues in a time sensitive manner
- (Including: residents, families, team members, vendors, business partners, union, external referral sources
- Achievements
- (2009) Led 14 out of a portfolio of 19 'under-performing' properties to achieve annual top line revenue goals
- (2010) Led 16 out of a portfolio of 21 sales reps to exceed revenue goals
- Total responsibility for planning and presenting the first National Sales Training Conferences, conducted quarterly
- (2010) 14 out of 19 communities operating at 95-100% occupancy
- Created the 1st National Sales & Service Training Handbook that was corporately endorsed into all 49 Allegro communities
- Developed education programs for all 21 leasing agents
- Received 'Community of Year' recognition awards 2008, 2009, 2010
- Developed company's 1st Sales Referral Program resulting in $725K new revenue
General Manager (The Orchards Retirement Residence)
Allegro Residences REIT
08.2008 - 09.2013
- Responsible for leading an 'unstabilized' retirement community into a turnaround profitable success story
- Total responsibility for 106 suite senior living community, 57 staff and 5 Department Managers
- Responsible for renovation expansion project in excess of $6.5M
- Achievements
- Increased Customer Satisfaction Rating from 35% to 80% (2009) and 94% (2011)
- Achieved record profits from consistently losing over $1M a year to achieving $800,000 profit 2011
- Achieved $1.2 M profit (2012)
- Implemented leading edge healthcare technologies which cut nursing department costs over 30%
- Successfully Negotiated Employee/Union contract
- Recognized 'Most Improved' award in 2011 and 'Community Of Year' award 2012
National Account Manager
Dynamex Canada
01.2005 - 01.2008
National Account Manager
Pitney Bowes Canada
01.2000 - 01.2005
Vice President Sales & Marketing
Equifax Canada
01.1995 - 01.2000
Education
B.A. Degree -
New England College
Henniker, New HampshireSkills
- Effective Team Collaborator
- Effective Conflict Resolution
- Operations Management
- Skilled in Cross-Departmental Cooperation
- Expert Sales Techniques
- Effective Communication Skills
- Safety-Driven Mindset
- Strong Communication Skills
- Audience Engagement Techniques
- Effective Public Speaking
- Customer Relations Expertise
- Customer engagement
- Emergency Situation Management
- Conflict mediation
- Clean driving record
Additional Information - Linkedin
ADDITIONAL CAREER INFORMATION ON LINKEDIN
Timeline
General Manager
Lifetimes Living Inc.
09.2021 - 03.2023
General Manager
Atria Senior Living
08.2020 - 09.2021
General Manager
Revera Senior Living
11.2017 - 12.2019
General Manager
River Road Retirement Residence
12.2015 - 11.2017
President
Perfect Placements Inc.
09.2013 - 12.2015
Regional Sales Director (Western Canada & Ontario)
Allegro Residences REIT
08.2008 - 09.2013
General Manager (The Orchards Retirement Residence)
Allegro Residences REIT
08.2008 - 09.2013
National Account Manager
Dynamex Canada
01.2005 - 01.2008
National Account Manager
Pitney Bowes Canada
01.2000 - 01.2005
Vice President Sales & Marketing
Equifax Canada
01.1995 - 01.2000
B.A. Degree -
New England College
Similar Profiles
Estrella Dulawan-MurphyEstrella Dulawan-Murphy
Personal Support Worker and UCP ( Casual ) at Lifetimes Retirement HomesPersonal Support Worker and UCP ( Casual ) at Lifetimes Retirement Homes
Kidues MogesKidues Moges
Unregulated Care Provider at Lifetimes on RiversideUnregulated Care Provider at Lifetimes on Riverside
Madison Markham-DouglasMadison Markham-Douglas
Receptionist at Lifetimes on RiversideReceptionist at Lifetimes on Riverside
Kim BrownellKim Brownell
General Manager at Winchester Cider WorksGeneral Manager at Winchester Cider Works
Anastasia StratesAnastasia Strates
General Manager at Empire TodayGeneral Manager at Empire Today