Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JOHN DESPOTOVIC

Calgary,AB

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

11
11
years of professional experience

Work History

Retail Sales Associate

Surplus Furniture & Mattress Warehouse
11.2018 - 01.2024
  • Greet customers in a professional and friendly manner in order to create a welcoming environment
  • Build rapport by executing sales program with customers in order to determine their purchasing needs
  • Overcome opportunities by listening to customer concerns, diffusing the situation, and seeking the assistance of management when necessary
  • Present customers with products that meet their needs in order to facilitate a sale
  • Assist customers to ensure that presented products meet their needs in order to finalize a sale
  • Represent the product correctly by having a firm understanding of the product specifications.
  • As the need arises, inform customers of product specifications, styles, warranties, discounts, promotions, payment plans, and return policy in order to facilitate their decision-making process
  • Process payments by accepting cash and/or credit cards, accurately returning change, and following all procedures to complete the transactions.
  • Arrange furniture prior to store opening to ensure merchandise is presented in a manner that is visually appealing while ensuring showcase items are in-stock
  • -Communicate unresolved customer complaints and feedback to management
  • Assist coworkers and Store Managers with completing sales to avoid customer bottlenecks and excessive wait times


Sales Associate

Crossroads Furniture
09.2012 - 10.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma -

Hotel And Restaurant Management
Kelowna, BC
07.1982

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Customer Assistance
  • Cash Handling
  • Product Knowledge
  • Money Handling
  • Flexible Schedule
  • Phone Etiquette
  • Retail Store Operations
  • Store maintenance
  • Sales expertise
  • Transaction Processing
  • POS System Operation
  • Product Recommendations
  • Order Processing
  • Independent judgement
  • Sales Goals Attainment
  • Point of sale operation
  • Product Promotions

Languages

English
Professional Working

Timeline

Retail Sales Associate

Surplus Furniture & Mattress Warehouse
11.2018 - 01.2024

Sales Associate

Crossroads Furniture
09.2012 - 10.2017

High School Diploma -

Hotel And Restaurant Management
JOHN DESPOTOVIC