Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Surplus Furniture & Mattress Warehouse
11.2018 - 01.2024
Greet customers in a professional and friendly manner in order to create a welcoming environment
Build rapport by executing sales program with customers in order to determine their purchasing needs
Overcome opportunities by listening to customer concerns, diffusing the situation, and seeking the assistance of management when necessary
Present customers with products that meet their needs in order to facilitate a sale
Assist customers to ensure that presented products meet their needs in order to finalize a sale
Represent the product correctly by having a firm understanding of the product specifications.
As the need arises, inform customers of product specifications, styles, warranties, discounts, promotions, payment plans, and return policy in order to facilitate their decision-making process
Process payments by accepting cash and/or credit cards, accurately returning change, and following all procedures to complete the transactions.
Arrange furniture prior to store opening to ensure merchandise is presented in a manner that is visually appealing while ensuring showcase items are in-stock
-Communicate unresolved customer complaints and feedback to management
Assist coworkers and Store Managers with completing sales to avoid customer bottlenecks and excessive wait times
Sales Associate
Crossroads Furniture
09.2012 - 10.2017
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Engaged with customers to effectively build rapport and lasting relationships.
Clinical/Operations Supervisor at Pre-Analytics (Accession), Peter Lougheed CentreClinical/Operations Supervisor at Pre-Analytics (Accession), Peter Lougheed Centre