John Dema-ala
Surrey,Canada
Summary
I am forever a student of life who enjoys new experiences that provide more perspectives to view the world with. I love working with others to help improve overall well-being and happiness of everyone involved. My professional drive is to work for an organization where I can facilitate positive change for others, while also continuing to develop my own skills.
Overview
8
8
years of professional experience
Work History
Youth Services Program Manager
HOLLYBURN FAMILY SERVICES
02.2022 - 12.2023
- Managed and supervised administrative and daily program operations of 7 facilities, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Program Supervisor
HOLLYBURN FAMILY SERVICES
09.2021 - 02.2022
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Behavior Technician
HOLLYBURN FAMILY SERVICES
08.2021 - 09.2021
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Behavior Support Worker
Hollyburn Family Services
02.2021 - 08.2021
- Improved team morale and productivity through effective communication and active listening skills.
Support Worker
Progressive Housing Society
07.2020 - 08.2021
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Youth Worker [DIRECTIONS Youth Safehouse]
Family Services of Greater Vancouver
02.2020 - 01.2021
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
Integration Support Worker [PRIYD Program]
Pivot Point
02.2022 - 12.2023
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Program Assistant
Pivot Point
03.2016 - 01.2018
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills while overseeing 12 client cases.
Education
Bachelor of Arts - Psychology
Kwantlen Polytechnic University
British Columbia07.2014
Skills
- Problem-Solving
- Project Management
- Strategic Planning
- Team Leadership and Direction
Languages
English
Tagalog
Timeline
Youth Services Program Manager
HOLLYBURN FAMILY SERVICES
02.2022 - 12.2023
Integration Support Worker [PRIYD Program]
Pivot Point
02.2022 - 12.2023
Program Supervisor
HOLLYBURN FAMILY SERVICES
09.2021 - 02.2022
Behavior Technician
HOLLYBURN FAMILY SERVICES
08.2021 - 09.2021
Behavior Support Worker
Hollyburn Family Services
02.2021 - 08.2021
Support Worker
Progressive Housing Society
07.2020 - 08.2021
Youth Worker [DIRECTIONS Youth Safehouse]
Family Services of Greater Vancouver
02.2020 - 01.2021
Program Assistant
Pivot Point
03.2016 - 01.2018
Bachelor of Arts - Psychology
Kwantlen Polytechnic University
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