Summary
Overview
Work History
Education
Skills
Timeline
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John Cullen

Hamilton,ON

Summary

Seasoned Operations Manager and talented leader with25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience

Work History

Operations Manager

Teach Me My Way Services
02.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Manager Field Operations

Rogers Communications
03.2010 - 09.2019
  • Met with senior management to determine needs and develop roadmaps.
  • Implemented and maintained high standards of quality in all areas.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Oversaw work of 95 personnel, with 15 direct reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Production Manager

Maple Manufacturing
08.2000 - 12.2009
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Estimated labor requirements to support anticipated workload.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Wrote and conducted formal performance reviews for production personnel.
  • Evaluated employee performance and provided feedback and training as needed.
  • Coordinated with other departments to align production with customer requirements.
  • Analyzed production data and prepared reports for senior management.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.

Business Unit Manager

Wabco
08.1993 - 06.2000
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.

Education

Associate of Applied Science - Police Sciences

Mohawk College
Hamilton, ON
05.1993

Skills

  • Process Improvement Strategies
  • Staff Training
  • Workflow Planning
  • Policy and Procedure Implementation
  • Project Management
  • Staff Management
  • Multi-Unit Operations Management
  • Purchasing and Procurement
  • Interpersonal Communications
  • Employee Relations
  • Lean Manufacturing and Quality Systems
  • Client Relations
  • Process Improvement
  • Multi-Site Operations

Timeline

Operations Manager

Teach Me My Way Services
02.2019 - Current

Manager Field Operations

Rogers Communications
03.2010 - 09.2019

Production Manager

Maple Manufacturing
08.2000 - 12.2009

Business Unit Manager

Wabco
08.1993 - 06.2000

Associate of Applied Science - Police Sciences

Mohawk College

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John Cullen