John Courtney III
San Diego
Summary
Dynamic security professional with extensive experience at IronGate, excelling in incident reporting and emergency response. Proven ability to enhance safety through effective CCTV surveillance and access control. Recognized for superior customer service and conflict resolution skills, ensuring a secure and welcoming environment for all guests.
Overview
22
22
years of professional experience
Work History
Security Officer
Allied Universal Security Services
02.2024 - Current
- Conducted regular patrols and inspections of designated areas to identify potential threats.
- Trained new security staff on protocols and emergency response procedures.
- Developed incident reports detailing findings, actions taken, and recommendations for improvement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Officer
IronGate
01.2004 - 02.2025
- Monitored access points to ensure security compliance and prevent unauthorized entry.
- Conducted regular patrols of premises to identify potential safety hazards.
- Responded promptly to alarms and incidents, maintaining calm in high-pressure situations.
- Maintained accurate logs of daily activities and incidents for management review.
Host
Cheesecake Factory Inc
07.2013 - 09.2016
- Greeted and seated guests, ensuring positive first impressions and efficient service flow.
- Managed reservation systems, optimizing table turnover and guest satisfaction.
- Assisted in training new hosts, improving team performance and customer service standards.
- Resolved guest concerns promptly, enhancing overall dining experience and loyalty.
- Maintained cleanliness and organization of front-of-house areas to uphold hygiene standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma -
Valley Center High School
Valley Center, CASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Conflict resolution techniques
- Document management
- Threat management
- Metal detector operation
- Dispatch
- Premises patrol
Timeline
Security Officer
Allied Universal Security Services
02.2024 - Current
Host
Cheesecake Factory Inc
07.2013 - 09.2016
Security Officer
IronGate
01.2004 - 02.2025
High School Diploma -
Valley Center High School