Summary
Overview
Work History
Education
Skills
Summary
Timeline
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JOHN COSTLEY

Los Angeles

Summary

Results-Oriented, Team-Spirited, and Self Motivator Overview Over a decade of professional customer service with exemplified production, leadership qualities and professionalism.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Overview

18
18
years of professional experience

Work History

Campus Monitor

Salvation Army
03.2023 - Current
  • Proficient in de-escalation and conflict resolution
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Facilitated the efficient flow of pedestrian traffic during arrival, dismissal, and transition periods to minimize disruptions to daily activities.
  • Responded effectively to emergency situations, coordinating with first responders when necessary for swift resolution of incidents.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Identified and reported suspicious activity to prevent security incidents.
  • Collaborated with team members to maintain situational awareness, resulting in a safer environment for all personnel.
  • Increased overall force protection capabilities by offering input on tactical plans during strategy development meetings with senior leadership figures.
  • Demonstrated adaptability while performing multiple roles within the shelter, including supervisor, trainer, and mentor.
  • Increased awareness of safety protocols among residents and staff through regular presentations and training sessions.
  • Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.

Equipment Operator and Shipper

Randstad Staffing Spherion
12.2010 - 11.2012
  • Operated multiple types of lift trucks and additional machines
  • Completed minor repairs and replacements of equipment parts to restore functionality.
  • Developed strong relationships with department managers to align training initiatives with business goals and priorities.
  • Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Drove vehicles to and from work sites and maintained clean driving record.
  • Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
  • Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
  • Operated specialized attachments to complete tasks efficiently, such as using a hydraulic breaker for rock excavation projects.
  • Followed safety protocols while operating machinery.
  • Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.

Shipping and Packing Lead (shipping Department)

KOHL'S e-DISTRIBUTION (Spherion)
09.2010 - 12.2010
  • Coordinated with shipping department to expedite orders and guarantee timely deliveries for customers.
  • Adjusted machine settings to accommodate different items and packaging materials.
  • Collaborated with other departments to optimize the workflow and improve overall production efficiency.
  • Actively participated in continuous improvement initiatives within the department, contributing ideas that led to measurable gains in efficiency and cost savings.
  • Observing and correcting orders and forms
  • Orchestrating Parcel shipments for proper delivery
  • Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
  • Optimized space usage within the warehouse by reorganizing storage areas for easier access to materials.
  • Reduced packaging waste through careful monitoring of materials usage and recycling initiatives.

Sign Waiver (temporary)

LIBERTY TAX SERVICE
01.2010 - 03.2010



  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Barista

COFFEE BEAN AND TEA LEAF
04.2008 - 10.2008
  • Tendered and prepared orders
  • Sold retail items to customers
  • Organized store and rotated stock
  • Cleaned

CUSTOMER SERVICE ASSOCIATE (seasonal)

MERVYN'S OF CALIFORNIA
09.2007 - 02.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Education

Associate of Arts - Medical Office Management

International Career Development Center
Lawndale, CA
12.2005

General education -

Westchester High School
Los Angeles, CA
01.2001

Skills

  • Shipping
  • Receiving
  • Machine operations
  • Training
  • Patrol procedures
  • Conflict resolution skills
  • Mental health support
  • De-escalation techniques
  • Crime prevention
  • Investigative skills
  • Community relations practices
  • Time management
  • Critical thinking
  • Effective communication
  • CCTV monitoring
  • Security procedures
  • Data entry
  • Teamwork and collaboration
  • Team development
  • Maximizing staff productivity
  • Maximizing performance
  • Customer Service
  • Ability to perform efficiently under time sensitive manner
  • Crisis management

Summary

More than ten years of professional customer service with exemplified production, leadership qualities and professionalism., Shipping/Receiving, Machine operations, Supervision, Training/Team development, Maximizing staff productivity and performance, Customer Service, Ability to perform efficiently under time sensitive manner

Timeline

Campus Monitor

Salvation Army
03.2023 - Current

Equipment Operator and Shipper

Randstad Staffing Spherion
12.2010 - 11.2012

Shipping and Packing Lead (shipping Department)

KOHL'S e-DISTRIBUTION (Spherion)
09.2010 - 12.2010

Sign Waiver (temporary)

LIBERTY TAX SERVICE
01.2010 - 03.2010

Barista

COFFEE BEAN AND TEA LEAF
04.2008 - 10.2008

CUSTOMER SERVICE ASSOCIATE (seasonal)

MERVYN'S OF CALIFORNIA
09.2007 - 02.2008

Associate of Arts - Medical Office Management

International Career Development Center

General education -

Westchester High School

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