John Coronel
Simi Valley
Summary
Dynamic professional with extensive experience at Universal Studios Hollywood, excelling in emergency medical response and customer service. Proven ability to assess critical situations and deliver first aid effectively. Strong team collaboration and problem-solving skills, consistently enhancing guest satisfaction and operational efficiency. Committed to maintaining safety protocols and optimizing performance in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Universal Studios Hollywood
Universal City
08.2025 - Current
- Responded swiftly to medical emergencies throughout park, providing immediate assistance.
- Administered first aid and basic life support to guests and staff in need.
- Collaborated with security teams to secure incident scenes and ensure safety.
- Documented patient care and incident reports accurately for record-keeping.
- Assessed medical situations, prioritizing care based on severity of injuries.
- Educated guests on safety protocols during emergency situations to enhance awareness.
- Maintained medical equipment and supplies in optimal condition for readiness.
- Participated in training sessions to refine emergency response skills and knowledge.
Retail Sales Associate
Universal Studios Hollywood
03.2023 - 08.2025
- Delivered exceptional customer service by greeting and assisting guests promptly.
- Conducted engaging product demonstrations to showcase features and address objections.
- Developed strong rapport with customers, enhancing overall business perception.
- Answered inquiries regarding store policies, resolving customer concerns effectively.
- Recommended complementary purchases, driving additional revenue opportunities.
- Stocked merchandise with clear labeling and organized displays by size and color.
- Engaged in meaningful conversations to uncover individual customer needs.
- Provided energetic responses to guest inquiries, ensuring satisfaction through attentive service.
Sales Lead
Universal Studios Hollywood
06.2023 - 01.2025
- Trained and mentored new sales associates to optimize performance levels.
- Organized merchandise racks and displays to enhance visual appeal.
- Selected products based on guest needs and regulatory specifications.
- Achieved company-defined sales goals consistently.
- Consulted with departments to provide accurate product and service information.
- Maintained detailed records of daily activities through administrative practices.
- Collaborated with managers to relay guest feedback and recommend operational improvements.
- Developed team challenges to boost guest interactions and drive revenue growth.
Retail Supervisor
Universal Studios Hollywood
04.2024 - 10.2024
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves guest-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Scheduled workers and delegated assignments to effectively meet expected guest and business demands.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Trained and oriented team members to maximize team performance.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and team members focused.
- Evaluated data on stock levels, guest sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Mentored and had 1on1 conversations with team leads in order to understand and foster a more motivated and positive work environment.
Administrative Assistant
St. Brendan Catholic Church
08.2022 - 01.2023
- Operated multi-line phone system, routing calls and delivering messages to staff while greeting parishioners.
- Maintained office supply inventory and processed orders efficiently.
- Managed phone and email correspondence, handling incoming and outgoing communications.
- Completed documentation including forms, reports, and logs for all church operations.
- Identified improvement strategies for daily operations, recordkeeping, and data entry processes.
- Supported pastor by scheduling appointments and organizing itinerary effectively.
- Organized paper and electronic filing systems, managing various documents and communications.
- Cultivated strong relationships with parishioners through prompt responses to inquiries.
Customer Service Sales Representative
Best Buy
10.2020 - 01.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Associate of Science - Nursing
Moorpark College
Moorpark, CACertificate - Emergency Medicine
Simi Institute For Careers And Education
Simi Valley, CA06-2025
Master of Divinity - Theology
St. John's Seminary
Camarillo, CABachelor of Arts - Philosophy (Religious Studies/Minor in Psychology)
California State University, Dominguez Hills
Carson, CA05-2018
Skills
- Transaction processing and customer assistance
- Medical terminology and documentation
- Emergency medical response
- First aid administration
- Patient assessment and care
- Decision-making and problem-solving
- Critical thinking
- Advanced computer proficiency
- Safety protocols and maintenance
- Team collaboration and conflict resolution
- Vital sign assessment
- Multitasking and organization
- Basic life support
Languages
- English
- Tagalog
- Some Spanish Conversation and Literature.
Certification
- EMT - Certified Emergency Medical Technician
- Basic Life Support Certification
Timeline
Emergency Medical Technician
Universal Studios Hollywood
08.2025 - Current
Retail Supervisor
Universal Studios Hollywood
04.2024 - 10.2024
Sales Lead
Universal Studios Hollywood
06.2023 - 01.2025
Retail Sales Associate
Universal Studios Hollywood
03.2023 - 08.2025
Administrative Assistant
St. Brendan Catholic Church
08.2022 - 01.2023
Customer Service Sales Representative
Best Buy
10.2020 - 01.2021
Associate of Science - Nursing
Moorpark College
Certificate - Emergency Medicine
Simi Institute For Careers And Education
Master of Divinity - Theology
St. John's Seminary
Bachelor of Arts - Philosophy (Religious Studies/Minor in Psychology)
California State University, Dominguez Hills