John Coronel
Simi Valley
Summary
Dynamic professional with extensive experience at Universal Studios Hollywood, excelling in guest assistance and transaction processing and is now a certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Proven track record of effective problem-solving and critical thinking. Recognized for building strong guest and team member relationships and enhancing team performance, consistently achieving goals and improving operational efficiency. Has the willingness to grow/learn, and has excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm in this new career path.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Universal Studios Hollywood
03.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and recommend items to fit their critera.
- Delivered energetic responses to guest in-store by going above and beyond to serve needs.
- Greeted customers and provided outstanding customer service.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
Retail Supervisor
Universal Studios Hollywood
04.2024 - 10.2024
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves guest-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Scheduled workers and delegated assignments to effectively meet expected guest and business demands.
- Coordinated merchandising displays, signage and sales enablement.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Trained and oriented team members to maximize team performance.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and team members focused.
- Successfully drove "play again" campaign to increase revenue and gameplay frequency of guests through team member interactions.
- Evaluated data on stock levels, guest sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Mentored and had 1on1 conversations with team leads in order to understand and foster a more motivated and positive work environment.
Sales Lead
Universal Studios Hollywood
06.2023 - 01.2025
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, and package pick up.
- Selected correct products based on guest needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Consulted with various departments within retail to supply accurate product and service information.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through administrative upkeep.
- Collaborated with managers to provide guest feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed various team challenges and goal contests while increasing team member's guest interactions.
- Developed various team challenges and goal contests for complementary purchases for guests to increase revenue and per cap goals.
- Ensured that team members are always on task and are providing quality guest service through example and Back to Basic feedback system.
- Met with guests to discuss and ascertain needs, tailor solutions and provide recovery solutions if need be.
Administrative Assistant
St. Brendan Catholic Church
08.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting parishioners.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and calls.
- Completed forms, reports, logs, and records to quickly handle all documentation for all necessary church operations.
- Continually sought methods for improving daily operations, communications with parishioners, recordkeeping, and data entry for increased efficiency.
- Supported pastor by scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent parishioner relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Transcribed and organized information to assist in preparing correspondence to parishioners about the events at the church.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Sales Representative
Best Buy
10.2020 - 01.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Master of Divinity - Theology
St. John's Seminary
Camarillo, CACertificate - Emergency Medicine
Simi Institute For Careers And Education
06-2025
Bachelor of Arts - Philosophy (Religious Studies/Minor in Psychology)
California State University, Dominguez Hills
Carson, CA05-2018
Skills
- Transaction processing
- Customer assistance
- Flexible schedule
- Medical terminology
- Emergency medical care
- First aid administration
- Patient assessment
- Decision-making
- Problem-solving
- Critical thinking
- Advanced Computer Knowledge
Certification
- EMT - Certified Emergency Medical Technician
- Basic Life Support Certification
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Supervisor
Universal Studios Hollywood
04.2024 - 10.2024
Sales Lead
Universal Studios Hollywood
06.2023 - 01.2025
Retail Sales Associate
Universal Studios Hollywood
03.2023 - Current
Administrative Assistant
St. Brendan Catholic Church
08.2022 - 01.2023
Customer Service Sales Representative
Best Buy
10.2020 - 01.2021
Master of Divinity - Theology
St. John's Seminary
Certificate - Emergency Medicine
Simi Institute For Careers And Education
Bachelor of Arts - Philosophy (Religious Studies/Minor in Psychology)
California State University, Dominguez Hills
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