John Contreras
Castaic
Summary
Adept Heavy Equipment Operator with proven expertise in operating a wide range of machinery, including 10 & 5 ton trucks and forklifts, for Teamsters Local 399. Skilled in adapting to project shifts and ensuring safety, showcasing a blend of technical proficiency and quick problem-solving abilities. Demonstrates a commitment to efficiency and safety, with a valid driver's license and loader operation skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Heavy Equipment Operator
Teamsters Local 399
09.2018 - Current
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated 10 & 5 ton Trucks ,Stake beds,Cargo Van,Cube trucks Pettibone,scissor lift, forklifts, to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Owner/Operator
Maxx Medical Transportation,LLC
01.2008 - 01.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with Worker Comp Insurance Companies as well as negotiating competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
Courier
FTS / Teamsters Local 399
02.2000 - 01.2008
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Verified package information to check for accuracy and completeness.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
- Reduced delivery times, optimizing routes based on traffic and weather conditions.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
- Ensured vehicle safety and reliability, performing regular maintenance checks.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
- Improved company reputation with consistent, reliable deliveries.
- Ensured compliance with transportation regulations, maintaining clean driving record.
- Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
- Increased delivery capacity by organizing packages effectively in vehicle.
- Enhanced customer satisfaction by delivering packages promptly and accurately.
- Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
- Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
- Improved route efficiency with meticulous planning and GPS technology.
- Enhanced operational efficiency by suggesting improvements to delivery processes.
- Addressed customer feedback constructively, resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatch and customers for accurate delivery information.
- Obtained signatures for delivery documents and packages.
- Managed delivery route for optimal use of time and fuel.
- Followed safety procedures and regulations to protect packages and vehicles.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Handled receipt, storage, identification and delivery of products for clients.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Tracked delivery status and updated customers for expected delivery time.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Escalated issues to supervisor for immediate remediation.
- Processed payments and handled cash transactions to secure proper compensation.
- Properly documented all specimens received using [Software].
Courier/Dispatcher Office Assistant
Southern California Messenger Service
09.1992 - 02.2000
- Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.
- Developed strong relationships with clients through proactive communication regarding delivery status updates or potential delays.
- Oversaw maintenance scheduling for fleet vehicles to minimize downtime due to mechanical issues.
- Implemented new software tools for tracking parcels and managing courier workload, resulting in increased workflow efficiency.
- Conducted regular audits of dispatch processes to identify areas for improvement or enhancement opportunities.
- Managed invoicing process efficiently, collaborating closely with finance department to ensure accurate billing information was recorded.
- Facilitated swift resolution of any disputes arising from incorrect deliveries or damaged goods through prompt investigation.
- Collaborated with management to develop strategies for improving operational efficiency and costeffectiveness.
- Enhanced delivery efficiency by optimizing routes and assigning drivers based on proximity.
- Ensured compliance with local transportation regulations by monitoring driver documentation and vehicle maintenance records.
- Supported sales team by providing accurate delivery estimates during the quoting process, contributing to contract acquisition success rates.
- Maintained accurate records of courier schedules and availability, minimizing delays in dispatching assignments.
- Coordinated with other dispatchers for seamless handoff of tasks during shift changes.
- Assisted in the recruitment process by conducting interviews and evaluating candidate suitability for courier roles.
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Monitored driver performance, providing constructive feedback to improve overall productivity.
- Managed high-volume order processing, maintaining accuracy and timeliness in dispatching couriers.
- Provided ongoing training for couriers on safety procedures, route planning techniques, and customer service best practices.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted with onboarding of new employees.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Utilized office management software to record and track customer information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Courier Dispatcher
Rocket Messengers Service / Teamsters Local 399
05.1987 - 09.1992
- Enhanced delivery efficiency by optimizing routes and assigning drivers based on proximity.
- Conducted regular audits of dispatch processes to identify areas for improvement or enhancement opportunities.
- Facilitated swift resolution of any disputes arising from incorrect deliveries or damaged goods through prompt investigation.
- Ensured compliance with local transportation regulations by monitoring driver documentation and vehicle maintenance records.
- Coordinated with other dispatchers for seamless handoff of tasks during shift changes.
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Provided ongoing training for couriers on safety procedures, route planning techniques, and customer service best practices.
- Assisted in the recruitment process by conducting interviews and evaluating candidate suitability for courier roles.
- Supported sales team by providing accurate delivery estimates during the quoting process, contributing to contract acquisition success rates.
- Managed high-volume order processing, maintaining accuracy and timeliness in dispatching couriers.
- Managed invoicing process efficiently, collaborating closely with finance department to ensure accurate billing information was recorded.
- Monitored driver performance, providing constructive feedback to improve overall productivity.
- Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.
- Developed strong relationships with clients through proactive communication regarding delivery status updates or potential delays.
- Oversaw maintenance scheduling for fleet vehicles to minimize downtime due to mechanical issues.
- Implemented new software tools for tracking parcels and managing courier workload, resulting in increased workflow efficiency.
- Collaborated with management to develop strategies for improving operational efficiency and costeffectiveness.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
Education
No Degree - Administration of Justice, Course Work
East Los Angeles College
Monterey Park, CASkills
- Heavy equipment operation
- CDL Valid Driver's license
- Safe equipment operation
- Loader operation
- Excellent Time management skills
- Organization Skills
- Commercial driving experience
- Logistics planning
- Dispatcher
- Perfect attendance record
Accomplishments
- Supervised team of [Number] staff members. 8
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Owned and operated a Non-Emergency Medical Transportation Company from the ground up. Developed all departments. Customer Service,Dispatch,HR,Payroll,Account receivable & account payables, Driver.
Transporting clients in Wheelchair, Gurney,Crushes,Walkers & stationary. From Home to Doctor appointments or Hospital Discharge. Years operated 2008-2018
Certification
- Occupational Safety & Health Administration 10-hour Construction Safety Certification (OSHA-10) - Occupational Safety and Health Administration.
- Forklift Safety and Operator Training Certificate - Various Accredited Providers.
- Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV).
- CA CDL Driver's License
- Forklift Certification
Timeline
Heavy Equipment Operator
Teamsters Local 399
09.2018 - Current
Owner/Operator
Maxx Medical Transportation,LLC
01.2008 - 01.2018
Courier
FTS / Teamsters Local 399
02.2000 - 01.2008
Courier/Dispatcher Office Assistant
Southern California Messenger Service
09.1992 - 02.2000
Courier Dispatcher
Rocket Messengers Service / Teamsters Local 399
05.1987 - 09.1992
No Degree - Administration of Justice, Course Work
East Los Angeles College
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