John Collins
Belmont
Summary
Dynamic IT Asset & Deployment Manager at VMware, I excel in optimizing asset management and compliance, achieving over $2 million in annual savings. With strong vendor relations and cross-departmental collaboration, I drive process improvements and enhance team effectiveness, ensuring seamless deployments and exceptional support for end users.
Overview
27
27
years of professional experience
Work History
IT Asset & Deployment Manager
VMware
Palo Alto
10.2019 - 11.2024
- Develop effective practices for asset tracking, inventory, and lifecycle management.
- Successfully decreased annual losses by over $2 million by following enhanced practices.
- Conducted regular asset audits, contributing to a significant reduction in compliance risks.
- Collaborated effectively with IT and finance teams to forecast budgeting needs accurately, ensuring optimal resource allocation for IT acquisitions.
- Successfully negotiated better terms with vendors, reducing budget impacts and establishing a reliable delivery timeline.
- Analyzed asset utilization and generated comprehensive reports that provided valuable insights for informed leadership decisions.
- Enhanced deployment for new hires, ensuring the best possible experience for new employees.
- Development and implementation of tools designed to enhance team effectiveness and improve deliverables.
Engineer - Onsite Help Desk Back-fill - Hardware Repair
Worldwide TechServices
Tewksbury
01.2019 - 10.2019
- Company Overview: Worldwide TechServices is an Information Technology service provider offering complete lifecycle management solutions.
- Classify technical support requests as the first level of IT helpdesk support for all levels of staff and Management.
- Providing first-tier technical support to end users, both on-site and remote.
- Install, configure, and support Windows computers, printers, and peripherals.
- Creation and termination of Active Directory accounts and Exchange mailboxes.
- End-user support of corporate applications, end-user training.
- Documenting IT assets and maintaining IT inventory.
- Manage electronic waste disposal and recycling.
- Worldwide TechServices is an Information Technology service provider offering complete lifecycle management solutions.
Pro Desk Sales Manager - Night Operations Supervisor - Key Carrier
Home Depot
San Mateo
01.2014 - 01.2019
- Company Overview: $73 million-dollar store: Home improvement big box retailer
- Customer development and growth, pro-customer relationship management.
- Strategic Planning: Departmental development/process improvement, failure analysis.
- Team Management and Compliance: Training, scheduling/planning, maintenance, project management.
- O.S.H.A/DOT compliance, HHM.
- Operations Management: Inventory cycle counts, materials management, logistics coordination, shipping and receiving, auditing, RTV/vendor credits.
- $73 million-dollar store: Home improvement big box retailer
Senior IT Engineer - Migration Role
IBM
San Mateo
01.2009 - 01.2011
- Company Overview: Software company manufacturing hardware/software and infrastructure, hosting, and consulting services.
- Migrated server lab environment to IBM VM environment.
- Adapted users to IBM standard environment.
- Created preparation materials for users to utilize the new environment effectively.
- Migrated Sterling Commerce West Coast users and lab to IBM environment/standards post-acquisition.
- Primary support for Sterling Commerce West Coast users on all levels for desktop and back office.
- Managed the relocation of the San Mateo Q&A Lab to Texas.
- Software company manufacturing hardware/software and infrastructure, hosting, and consulting services.
Senior IS Engineer (West Coast Help Desk Lead)
Sterling Commerce, Inc.
San Mateo
01.2006 - 01.2009
- Company Overview: A former software company that provided B2B, B2C, managed files, and ordered management products.
- Provided end users and customers with support and information related to products and services as Help Desk lead support.
- Enhanced customer experiences during sales engagement by creating and maintaining a custom sales demo environment.
- Built custom SFTP data exchange for customers, professional services operations(PSO), and sales engineers. The SFTP system was used to manage large quantities of data exchanged between customers and departments within the company.
- Provided primary support for West Coast lab environment and technical lead for transitioning labs and back office environments from acquired companies.
- Converted user login from proprietary application to AD and VB scripting for 1500+ employees.
- A former software company that provided B2B, B2C, managed files, and ordered management products.
Senior IS Engineer/Help Desk Lead Technician
Comergent Technologies
San Mateo
01.1998 - 01.2006
- Company Overview: Former provider of eBusiness software applications.
- Executed IT functions, including data center management, vendor relationships, technical support, application development, and disaster recovery planning.
- Outlined and maintained service level agreements (SLAs) and Help Desk needs.
- Managed consultants to achieve SalesForce integration.
- Collaborated with department heads to implement and scale needs.
- Former provider of eBusiness software applications.
Education
Programmer -
CLC
San FranciscoAssociate of Arts - Art History and Theater Focus
Santa Rosa Junior College
Santa Rosa, CASkills
- IT asset management
- Deployment strategy
- Compliance and risk assessment
- Vendor relations
- Process optimization
- Cross-departmental budget planning and management
- Technical support and training
- Cross-functional team leadership
Websites
Previous Positions
- Senior IT Consultant, Daedalus Computer Services, San Francisco, CA
- Systems Administrator/Help Desk Lead Technician, Direct Marketing Research Associates, Palo Alto, CA
Timeline
IT Asset & Deployment Manager
VMware
10.2019 - 11.2024
Engineer - Onsite Help Desk Back-fill - Hardware Repair
Worldwide TechServices
01.2019 - 10.2019
Pro Desk Sales Manager - Night Operations Supervisor - Key Carrier
Home Depot
01.2014 - 01.2019
Senior IT Engineer - Migration Role
IBM
01.2009 - 01.2011
Senior IS Engineer (West Coast Help Desk Lead)
Sterling Commerce, Inc.
01.2006 - 01.2009
Senior IS Engineer/Help Desk Lead Technician
Comergent Technologies
01.1998 - 01.2006
Programmer -
CLC
Associate of Arts - Art History and Theater Focus
Santa Rosa Junior College
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