JOHN CLAPES
San Jose,CA
Summary
Results-driven Applications Manager with over 20 years of experience in full system life cycle implementation and cross-functional collaboration with business users and IT. Skilled vendor negotiation, requirements gathering, and user training. Proven ability to support enterprise applications and enhance business processes through effective evaluation and improvement initiatives.
Overview
22
22
years of professional experience
Work History
Application Manager
Sutter Health
San Jose
09.2009 - Current
- Application Manager over Radiology Sept. 2022 – present
- Managing 3 supervisors and the Ancillary team (10 FTEs) over 4 teams with a total of 34.
- Over VNA team, Radiant team, Ancillary team and PACS team
- Oversaw two tier 1 applications (Visage & Acuo) to achieve a 99.95% uptime.
- Managing a software portfolio of over 10 million dollars for over 60 applications
- Supporting Application System lifecycle management for new implementations and software upgrades.
- Deployed standard methodology of demand support intake with Radiology service line leadership
- Held the position of Application Manager at Sutter Care at Home (SCAH) during April 2021 to September 2022.
- Integrated SCAH analyst team into Sutter Health structure.
- Opened dialogue regarding staff training initiatives. and staff EPIC training classes for staff in preparation of Dorthy and Comfort.
- Managed a Samsung phone and tablet rollout to over 1500 users
- Consolidated workflows overall within SCAH to adhere to current EPIC EHR and Enterprise mobile team workflows to create consistency and a standard process
- Application Manager over Enterprise IS Lab May 2019-April 2021
- Identified key focus areas for team alignment. (Blood Bank, Clinical Analysts, Day support team)
- Consolidated and realigned lab team roles to enhance collaboration and streamline operations
- Consolidated 2 separate groups that were functioning in a silo to one centralized team.
- Realigned team to new roles, focusing skill sets and areas of focus.
- Produced a happier and more efficient team
- Provided supervisor authority to manage their staff from hiring new team members.
- Fostered a learning environment where we had the Queue sweepers taking on more roles to expand their knowledge and growth.
- Managed 4 CLS that supported the Bay Area into Santa Rosa
- Application Manager over Specialty Clinical team Jan. 2017 – May 2019
- Focused Area within Enterprise (Surgical Services, Ophthalmology, Audiology, Oncology, Physical Therapy)
- Deployed SPM to over 7 Hospitals within a year time frame
- Worked with documentation of Ophthalmology equipment.
- Continued effort to migrate vendor devices onto Sutter Health network
- Held the position of Application Manager at Peninsula Coastal Region (PCR) from September 2009 to January 2017.
- Managed all non EHR applications across all of Service lines Across the Enterprise Level
- Cardiology, Radiology, Radiation Oncology, Surgical Services, Physical Rehab, Dietary, Ophthalmology, Audiology, Dictation Services
- Redesigned structure of application teams for efficiency.
- Consolidated three separate application entities into a centralized Application team
- Absorbed 2 Project managers from the PMO department to focus on Application projects
- Had 3 supervisors and 36 staff split between in-pt and out-pt care within PCR
- Updated and maintained Aero scout for PAMF and Mills Peninsula Hospital
- Maintained HUGS system for Mills Peninsula Hospital.
- Managed budgets up to 50 million dollars
Application Team Supervisor
Sutter Health
San Jose
05.2007 - 09.2009
- Managed a team of up to 9 Application Analysts
- ICD-10 Project – PCR Technical Lead
- Managed Application Software Maintenance Budget to ensure optimal allocation of resources
- Led ICD-10 Project as PCR Technical Lead to drive successful implementation and compliance
- Participated in the Leadership Excellence Program to improve leadership capabilities through the Leadership Excellence Program
- Coordinated project activities to ensure timely delivery
- Managed the outsourcing of Scanning for the Medical Records at Mountain View. In doing so reduced the turnaround from 60+ days to 1 to 2 days.
- Managed various smaller projects within Internal IT and Vision Care
Systems Analyst
Onpnet, Fremont, California
Fremont, California
10.2006 - 05.2007
- Developed electronic data interchange (EDI) processes to streamline communications with partners.
- Managed implementation of EDI system to streamline data exchange processes
- Setting up Trading partners in Oracle 11i
- Establishing new business processes
- Set up third-party support at Sterling Commerce (mapping and VAN)
- Provided support for Oracle 11i system to ensure smooth operations.
- Supported end users across order management, inventory, shipping, pricing, and accounts receivable to ensure operational efficiency
- Establishing new business processes
- Assisting in established projects
Manager of Operational Systems
Capcom USA, Sunnyvale, CA
Sunnyvale, CA
05.2004 - 07.2006
- Managed ERP system, Epicor
- Managed a staff of 3 consisting of 2 Functional Analysts and 1 Database Administrator
- Managed Operational budget of ERP system from $50 to $150 Thousand dollars
- Led team of 3 in creation of MRS specs and configuration of GIS system, enhancing system functionality.
- Managed a team of 3 for creation of MRS specs and configuration of GIS system.
- Project Managed Implementation of GIS
- Created and modified all maps (850, 810, 852, 940, 945, 846, 864, 944, 812, 820, 816, 838, 860)
- Cost breakdown on VAN migration
- Directed project for complete ground-up upgrade of system, improving overall operational efficiency.
- Oversaw operational budget of ERP system, effectively managing growth from $50 to $150 thousand.
- Managed Business Intelligence system
- Facilitated smooth operations to enhance efficiency
- Managed a staff of 1 Business Intelligence Analyst
- Managed a staff of up to 2 contractors for Implementation project
- Assisted in creation of Data Warehouse
- Oversaw restructuring of inventory processes
- Assisted marketing team with various initiatives
- Supported Operations
- Supported Implementation to New Warehouse
- Set up communication with Warehouse
- Operational contact with Warehouse
- Supported Marketing
- Project Managed Marketing reporting and system set up.
- Assisted in development of customized Marketing system.
- Created Marketing trend reports based on sales of games in key locations
- Created Marketing budget trends based on promotional ads in key locations by specific family sets.
- Managed Data Warehouse budget of $150 Thousand dollars
Education
Bachelor of Science - Business Administration, Management Information Systems (MIS)
San Jose State University
San Jose, CA01-1999
Skills
- Leadership Management
- Software portfolio management
- Application design
- Application validation
- Data migration
- Coaching & Mentoring
- Business assessment
- Vendor management
Timeline
Application Manager
Sutter Health
09.2009 - Current
Application Team Supervisor
Sutter Health
05.2007 - 09.2009
Systems Analyst
Onpnet, Fremont, California
10.2006 - 05.2007
Manager of Operational Systems
Capcom USA, Sunnyvale, CA
05.2004 - 07.2006
Bachelor of Science - Business Administration, Management Information Systems (MIS)
San Jose State University