John Claiborne
Airdrie,Canada
Summary
Skilled engineering manager builds and motivates high-performing engineering team. Over 9 years of experience in Software Development, working with SDLC projects. Committed to rapidly and efficiently completing projects by leveraging team-based frameworks to best leverage available engineering talent.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Engineering Manager, Software Quality
BenchSci
05.2022 - 01.2024
- Improved engineering processes by streamlining workflows and implementing efficient project management techniques to focus on reducing escaped defects in production and improve DORA metrics for development teams by 30%,
- Led cross-functional teams for successful product development, ensuring timely delivery and adherence to specifications. Collaborated with other teams to make Defect Management self-served and improved defect response time by 25%.
- Increased team productivity with continuous training and mentoring of junior engineers, defining career paths, providing timely feedback, and building work environments that encouraged team members to succeed.
- Optimized resource allocation, managing budgets and manpower for multiple simultaneous projects and teams.
- Implemented quality control measures to reduce errors and handle defects found in production, resulting in increased customer satisfaction and reduced escaped defect rates by 30%.
- Increased efficiency through automation of manual processes, saving time and resources on project completion for DevOps and Development teams. Engaged engineers to improve their testing processes and own their code.
- Evaluated vendor proposals to ensure high-quality development tools were sourced competitively while maintaining strong supplier relationships.
- Fostered culture of innovation and continuous improvement by encouraging sharing of ideas and learning from mistakes; this encouraged increased creativity and problem-solving opportunities within teams and led to individual opportunities for advancement for direct reports
- Evaluated project requirements to identify and mitigate risks. Managed expectations with business owners and reduced scope creep by implementing project management standards.
- Led cross-functional teams for successful product development, ensuring timely delivery and adherence to specifications.
DevOps Manager
Plenty Of Fish
01.2018 - 03.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies for Data, Web, And App deployments.
- Built and managed two core support teams (10 direct reports) that empowered development teams to resolve issues more quickly and to own their releases. These efforts made it possible to confidently deploy code multiple times a day by focusing on Quality and CI/CD efforts.
- Achieved departmental goals by developing and executing strategic plans and measuring performance metrics for development teams to use in their deployment reports.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong team culture focused on employee engagement, collaboration, and continuous learning opportunities to empower team members.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Mentored junior team members for career advancement, fostering future leaders within teams.
QA Manager
Match.com
02.2014 - 12.2017
- Managed teams of in-house QA Engineers and off-shore QA engineers (7 total engineers) to support customer care concerns. Delegated workload, deployment schedules, and business expectations with stakeholders to successfully launch new versions of tools and services.
- Implemented Manual and Automated tests for over two dozen different code bases including services, tools, apps, and sites. Efforts included internal and external photo delivery systems and Akamai support, IAP and Apple Billing support, Marketing Data from Facebook, Yahoo, Bing, and Google for business support and marketing efforts, and legal Liaison tools to pull data when responding to subpoenas.
- Enhanced product quality by implementing rigorous testing procedures and protocols.
- Reduced software defects by closely monitoring QA processes and providing timely feedback to development teams.
- Improved overall efficiency of QA department through strategic planning and resource allocation.
- Maintained high standard of product performance by conducting thorough regression testing on each release.
- Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
- Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
- Collaborated with stakeholders to establish key performance indicators for stakeholders, driving continuous improvement efforts through all software pipelines.
Education
Master of Arts - English
University of North Texas
Denton, TX12.1997
Bachelor of Arts - English
Baylor University
Waco, TX05.1994
Skills
- Resourceful nature
- Prioritization
- Interdisciplinary Collaboration
- Project Management
- Training and mentoring
- Budget coordination
- Quality Assurance Controls
- Stakeholder Communication
Languages
English
Native or Bilingual
German
Elementary
Certification
- Coaching Training - 2019
Timeline
Engineering Manager, Software Quality
BenchSci
05.2022 - 01.2024
DevOps Manager
Plenty Of Fish
01.2018 - 03.2022
QA Manager
Match.com
02.2014 - 12.2017
Master of Arts - English
University of North Texas
Bachelor of Arts - English
Baylor University
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