Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Christian Santos

Markham

Summary

Enterprise Software Analyst with 7+ years in SAP ABAP and recent hands-on experience in Oracle Fusion (HCM, SCM, Finance), OTBI reporting, and system integration. Skilled in issue resolution, vendor coordination, and user management. Business IT graduate with a strong focus on continuous learning and delivering scalable ERP solutions.

Overview

8
8
years of professional experience

Work History

Enterprise Software Analyst

CAD Rail Fleet Services
12.2024 - Current
  • Developed, fixed, and monitored custom OTBI (Oracle Transactional Business Intelligence) reports to support business and internal team analytics.
  • Managed and governed Oracle Fusion user licenses and role assignments to ensure proper access control and compliance.
  • Troubleshot, analyzed, and investigated issues across Oracle Fusion HCM, SCM, and Finance modules, coordinating closely with business teams.
  • Implemented and configured an internal ticketing system using NinjaOne and delivered weekly reports to track ticket status and support governance.
  • Assisted in and recorded User Acceptance Testing (UAT) sessions, while testing Oracle-integrated applications such as Zedas and IVU.
  • Authored and maintained Standard Operating Procedures (SOPs) for Oracle system support, including integration, maintenance, user access, and ticket handling processes.
  • Monitored and managed Oracle Service Requests (SRs), coordinating with Oracle support partners to validate development deliverables and ensure issue resolution.
  • Acted as the daily point of contact (POC) for external Oracle Fusion partners, facilitating issue escalation, monitoring progress, and aligning updates with internal cross-functional teams.
  • Created and maintained technical and business documentation, including Business Requirements Documents (BRDs) and Change Request forms.

Associate Manager/Team Lead

Accenture Inc.
06.2020 - 12.2022
  • Led a cross-functional team in delivering key project milestones, driving alignment with project metrics and goals.
  • Collaborated with the Project Manager on scheduling, work plans, and milestone tracking completing 3 Software Development Life Cycle.
  • Reviewed and optimized 50 SAP Objects (RICEF), including functional and technical designs, achieving a 20% reduction in code defects through compliance with development standards.
  • Conducted root cause analysis for system issues, identifying areas for performance improvement and process optimization.
  • Directed the resolution of 100 defects and delegated tasks, cutting issue turnaround times by 25%.
  • Developed and optimized operational protocols to build processes, resulting in a 20% increase in team efficiency and a 15% reduction in error rates over a 6-month period, utilizing specialized project management software and data analytics tools.

Senior Software Engineer Consultant

Accenture Inc.
05.2017 - 05.2020
  • Designed and implemented scalable and robust application architecture, including programs, forms SMARTFORMS, enhancements BADI/EXITS, and data models (CDS Views, HANA Views).
  • Designed and deployed migration objects using LTMC/LTMOM, LSMW, and custom programs.
  • Ensured timely resolution of change requests and bug fixes, adhering to SLAs.
  • Mentored 10 new hires through in-house SAP ABAP training, elevating team skillsets and knowledge transfer.
  • Coordinated and executed unit testing plans, verifying deliverables met design specifications.
  • Managed the design and implementation of query optimization techniques to improve database performance and efficiency.

Education

Post Graduate Certificate - Business Information Technology

Seneca College
08.2024

Bachelor of Science - Computer Science

University of the Philippines Visayas
05.2010

Skills

  • Java
  • Nodejs
  • SAP ABAP
  • SAP HANA
  • Oracle Fusion
  • Oracle Transactional Business Intelligence (OTBI)
  • SAP
  • SAP Fiori
  • PostgreSQL
  • MySQL
  • MongoDB
  • Microsoft SQL Server (MSSQL)
  • Relational Database Management Systems (RDBMS)

Timeline

Enterprise Software Analyst

CAD Rail Fleet Services
12.2024 - Current

Associate Manager/Team Lead

Accenture Inc.
06.2020 - 12.2022

Senior Software Engineer Consultant

Accenture Inc.
05.2017 - 05.2020

Post Graduate Certificate - Business Information Technology

Seneca College

Bachelor of Science - Computer Science

University of the Philippines Visayas

Similar Profiles

CREATE PROFILE
John Christian Santos