John Campidonica
Goleta
Summary
Hardworking and loyal IT Engineer with years of experience in a fast-paced business environment. Demonstrated ability to learn new skills quickly and handle issues tactfully while having a positive attitude. Successfully managed internal and client facing systems, worked with well within a team as a Lead and solo as an Engineer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
NOC Administrator
Novacoast
Goleta
12.2021 - 07.2025
- Conducted routine maintenance on network equipment to ensure optimal operation.
- Assisted clients with technical inquiries and provided timely support solutions.
- Managed Zabbix, an open-source tool to assist in monitoring and alerting to customer data.
- Deployed and configured monitoring tools in complex customer environments.
- Assisted internal users with issues, and administered user provisioning and authentication.
- Worked after hours to diagnose and resolve technical problems in real time for client systems.
- Maintained and monitored system security protocols, policies, and procedures.
- Provided up-to-date training documentation on internal systems.
Helpdesk Lead
Novacoast
Santa Barbara
05.2020 - 12.2021
- Worked well with a diverse group of coworkers to keep support tickets resolved within SLA limits.
- Managed the installation and configuration of physical IT systems.
- Conducted regular maintenance on VoIP systems to ensure optimal functionality and reliability.
- Developed and maintained comprehensive documentation for IT processes and procedures.
- Facilitated training sessions for end-users on new software applications and tools.
- Managed user accounts and permissions within Active Directory environment.
- Managed inventory of IT supplies and equipment for efficient operations.
IT Engineer
Novacoast
Santa Barbara
03.2019 - 05.2020
- Documented technical processes and solutions for compliance and future reference.
- Trained staff on effective use of various computer systems.
- Responded promptly to helpdesk tickets, resolving issues efficiently.
- Developed comprehensive documentation of all helpdesk activities.
- Troubleshot hardware and software issues for end-users organization-wide.
- Installed and configured operating systems and application software on workstations.
- Provided technical support through phone, email, and in-person interactions.
Business Intern
Alessaro Designs
Santa Barbara
02.2019 - 03.2019
- Assisted in the marketing of stationery and ornament designs.
- Operated POS systems, and assisted customers in recommendations and purchases.
- Worked with a team to run larger events.
- Coordinated with design teams to ensure project deadlines were met.
- Organized filing systems for important documents, including contracts and financial records.
Cashier
Albertsons
Goleta
08.2018 - 02.2019
- Handled customer transactions efficiently and accurately at a busy grocery store.
- Assisted customers with product inquiries and provided recommendations when needed.
- Managed cash register operations, ensuring proper change distribution and balance.
- Processed returns and exchanges while maintaining company policy compliance.
- Maintained cleanliness and organization of checkout areas for optimal customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
P-Fresh Team Member
Target
Colma
10.2015 - 08.2018
- Supervised and instructed new hires.
- Improved workplace efficiency by replacing faulty equipment.
- Reduced costs through green disposal of expired produce.
- Assisted customers in purchasing fresh foods.
- Unloaded food deliveries as well as organized food storage.
- Assisted in checking out customers during peak hours.
Production Assistant
Seneca Foods Corp.
Modesto
07.2015 - 08.2015
- Managed the movement of employees within the plant.
- Contacted employees to find substitutes for absentee workers.
- Determined optimal placement of employees at each production point.
- Relayed information between H.R. office and workstations within the factory.
- Filed changes in worker profiles.
Education
BS - Business, Information Systems
San Francisco State University
San Francisco, CA05.2018
High School Diploma -
Ceres High School
Ceres, CA06.2014
Skills
- Computer repair and maintenance
- Network troubleshooting
- User provisioning
- Technical documentation
- Customer support
- Helpdesk management
- VoIP systems maintenance
- System monitoring
- Ticketing systems
- Microsoft Office Suite
- Cybersecurity frameworks
- Adaptability and flexibility
- Windows administration
- MacOS administration
Affiliations
- Hiking the mountain trails of Goleta and Santa Barbara
- Learning complex board games
- Amateur Game Development
- Model Painting
Volunteer Experience
- Saint Vincent De Paul, Donations Assistant, Collaborated with other youth to feed thousands of homeless
- 4-H Fireman’s Breakfast, Food Service/Ticket Sales, Provided food service to support local fire department
Accomplishments
- Offered a lead position after less than a year in the field.
Certification
- Logrhythm Analyst Certified
- Trained Zabbix Administrator
References
References available upon request.
Timeline
NOC Administrator
Novacoast
12.2021 - 07.2025
Helpdesk Lead
Novacoast
05.2020 - 12.2021
IT Engineer
Novacoast
03.2019 - 05.2020
Business Intern
Alessaro Designs
02.2019 - 03.2019
Cashier
Albertsons
08.2018 - 02.2019
P-Fresh Team Member
Target
10.2015 - 08.2018
Production Assistant
Seneca Foods Corp.
07.2015 - 08.2015
BS - Business, Information Systems
San Francisco State University
High School Diploma -
Ceres High School