John Buchanan
Winnipeg,MB
Summary
Dynamic sales manager with a proven track record at Manitoba Liquor and Lotteries, excelling in relationship building, fostering partnerships, and excellence in customer service. Successfully executed multi-year growth strategies, enhancing financial performance and customer engagement. Adept at coaching teams and implementing effective merchandising solutions, driving sales and fostering collaboration across diverse stakeholders.
Overview
24
24
years of professional experience
Work History
Manager, Commercial Sales
Manitoba Liquor and Lotteries
01.2010 - 01.2025
- Responsible for developing and maintaining a professional business relationship with Manitoba hotel beer venders, licensees, rural liquor venders, duty free stores, and local manufacturers.
- Provided guidance to align assortments with current category trends, and provided proper brand selection to maximize sales and meet the needs of the customer base.
- Provided guidance in implementing efficient product layouts and shelf management that aligned with corporate philosophies.
- Developed and implemented multi-year business and profitable growth strategies for my territory to deliver improved financial performance.
- Established a positive working relationship between suppliers, customers and MBLL.
- Monitored commercial customer sales and accounts and coached them on best business practices and improving sales performance.
- In partnership with suppliers, developed merchandising opportunities for customers and encouraged participation.
- Managed and motivated employees to be productive and engaged in work in my role as Manager of the Liquor Contact Centre.
- Accomplished multiple tasks within established timeframes.
Store Manager
Manitoba Liquor & Lotteries
02.2001 - 01.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Retail Management Certificate -
University of Manitoba Asper Business
Winnipeg, MBBachelor of Science - Science
University of Manitoba
Winnipeg, MB04-1990
Skills
- Customer service
- Verbal and written communication
- Relationship building
- Cross-functional teamwork
- Coaching and mentoring
- Teamwork and collaboration
- Team leadership
- Time management
- Decision-making
Timeline
Manager, Commercial Sales
Manitoba Liquor and Lotteries
01.2010 - 01.2025
Store Manager
Manitoba Liquor & Lotteries
02.2001 - 01.2010
Retail Management Certificate -
University of Manitoba Asper Business
Bachelor of Science - Science
University of Manitoba