John Buchan
Kelowna,BC
Summary
High-energy sales and customer service professional well-versed in communicating with different individuals and negotiating successful solutions. Over 16 years of experience in both sales and hospitality Industries, with proven success at building a customer base and enhancing customer satisfaction. An organized, hard worker able to thrive under pressure.
Overview
19
19
years of professional experience
Work History
Sales Representative
Untapped Craft Supply
Kelowna, BC
05.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Bartender
The Keg Steakhouse and Bar
Vancouver, BC
07.2005 - 03.2023
- Completed and excelled at all general bartending duties
- New staff training
- Preparing, serving and handling food and drinks
- Acquired a large sum of regular patrons to the restaurant
- Cash handling as well as shift leading duties which included being responsible for other employees and closing the restaurant
- Working and thriving in an extremely fast paced and high stress environment
Sales Representative
Liquid Allies
Vancouver, BC
06.2020 - 11.2020
- Acted as main point of contact in matters relating to client concerns and needs.
- Built and maintained productive relationships with customers and internal partners.
- Fostered relationships with customers to expand customer base and retain business.
- Contacted new and existing customers to outline benefits of products.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Oversaw a large sales territory which included downtown Vancouver all the way to Pemberton and developed and organized sales routes
- Answered product questions with up-to-date knowledge of sales and promotions.
Brand Ambassador
Inventa Marketing Agency
Vancouver, BC
05.2018 - 09.2018
- Retained extensive knowledge about our clients target consumer market
- Gained valuable sales and product knowledge
- Event set up and tear down in an efficient and timely fashion
- Created valuable relationships with potential customers
- Educated potential customers about products and community programs
Bar Manager
Lougheed Village Bar and Grill
Vancouver, BC
08.2011 - 10.2012
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Developed and implemented bartender training programs, policies and procedures.
- Planned and coordinated special events to boost customer numbers and profits.
- Designed Drink menus, beer and wine selection and created signature cocktails
- Contributed to food Menu creation
- Ordered and maintained all liquor inventory
Education
High School Diploma -
Handsworth Secondary School
North Vancouver, BC06.2007
Bachelor of Business Administration (in Progress)
Langara College
Vancouver, BCSkills
- Proven Success in sales and achieving specified targets
- Customer service and relationship building
- Ability to work in a fast paced environment under pressure
- Adaptable to changing work environments
- People management and training
- time management and organization
- able to work in a team environment, or independently, unsupervised
- Product Merchandising
Timeline
Sales Representative
Untapped Craft Supply
05.2023 - Current
Sales Representative
Liquid Allies
06.2020 - 11.2020
Brand Ambassador
Inventa Marketing Agency
05.2018 - 09.2018
Bar Manager
Lougheed Village Bar and Grill
08.2011 - 10.2012
Bartender
The Keg Steakhouse and Bar
07.2005 - 03.2023
High School Diploma -
Handsworth Secondary School
Bachelor of Business Administration (in Progress)
Langara College
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