JOHN BRUSHETT
Greely,Canada
Summary
Results-driven business leader bringing a demonstrated record of progressive growth and accomplishment in the Automotive industry. Proactive manager and strategic problem-solver with a record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Overview
21
21
years of professional experience
Work History
General Manager
Hunt Club Nissan
Ottawa, Ontario
10.2023 - Current
- Increased net profit by 12% year over year
- 595 new vehicles delivered
- 668 used vehicles delivered
- $2691 Finance average- new and used combined (43% lease)
- Fixed absorption percentage 2024: 129%
- Designed sales and service strategies to improve revenue and retention
- Encouraged and trained employees to maximize performance
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Motivated and led team members to work together to achieve targets
- Consistently complied with company policies and government regulations
- Set and administered annual operating budget
General Manager
Capital Hyundai & Genesis St. John's
St. John's
07.2021 - 10.2023
- 1: 0.45 new to used ratio (up from 1: 0.27)
- $1980 New Car Business Office Average (up from $1100 in 2021)
- $2280 Used Car Business Office Average (up from $900 in 2021)
- #4 Hyundai retailer in Canada 2022 (1282 units)
- $5M in labor sales in 2022, up from $3.8M in 2021
- $6.9M in parts sales in 2022, up from $5.1M in 2021
- Overall sales over $75M
- Service absorption increased from 55% to 78% (despite brand new facility with $1.4M in added fixed expenses)
- Hrs/ro increased from 0,84 to 1.22
- Designed sales and service strategies to improve revenue and retention
- Encouraged and trained employees to maximize performance
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Motivated and led team members to work together to achieve targets
- Consistently complied with company policies and government regulations
- Set and administered annual operating budget
General Manager
Steele Mazda St. John's
St. John's
09.2020 - 07.2021
- 1: 0.85 new to used ratio (previously 1: 0.3)
- Achieved 136% of new vehicle target (23% increase over previous year)
- Service absorption increased from 70% to 92% (increased hrs/RO to 1.8 from .95)
- Exceeded annual budget for net income by the end of July
- Designed sales and service strategies to improve revenue and retention
- Encouraged and trained employees to maximize performance
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Motivated and led team members to work together to achieve targets
- Consistently complied with company policies and government regulations
- Set and administered annual operating budget
General Manager
St. Albert Honda (Go Auto)
St. Albert, Canada
07.2019 - 09.2020
- 1:2 new to used ratio
- $2450 New Car Business Office Average
- $2700 Used Car Business Office Average
- Largest increase in used car volume among Canadian Honda dealers- 248% increase YOY- 195 units (2018) to 483 units (2019) 361% increase over SPLY
- Service absorption increased from 38% to 72% in 13 months
- Designed sales and service strategies to improve revenue and retention
- Encouraged and trained employees to maximize performance
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Motivated and led team members to work together to achieve targets
- Consistently complied with company policies and government regulations
- (AMVIC)
- Set and administered annual operating budget
General Manager/ Sales Manager
Moncton Honda
Moncton, Canada
07.2010 - 07.2019
- 1:1.04 new to used ratio (total volume in 2018 2346 retail units delivered- 1148 New, 1198 Used)
- #2 Honda Certified pre-owned dealer in Canada 2015-2018
- #1 Automotive retailer in Atlantic Canada
- #1 Used vehicle retailer in Atlantic Canada
- Top 10 Used Vehicle retailer (overall, Honda and off make vehicles) among Honda dealers in Canada (2016-2019)
- $1750 New Car Business Office average (48% lease penetration)
- $2300 Used Car Business Office average (96% finance penetration)
- Delivered exceptional client experiences with hands-on leadership of front-line associates
- CXI scores always above zone average
- Encouraged and trained employees to maximize performance
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Established clear performance goals and metrics for revenue, customer service and customer retention for each retail unit
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions
- Set and administered annual operating budget, consistently maintaining controls and preventing overages
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Motivated and led team members to work together to achieve targets
Used Vehicle Inventory Manager/ Sales
Moncton Chrysler (Auto Canada)
Moncton, Canada
09.2004 - 06.2010
- Sourced vehicles for used vehicle inventory
- Appraised all trade-ins/buy-ins
- Responsible for pricing all inventory and ensuring pricing was current based on market conditions
- Adhere to a strict corporate inventory aging guideline
- Market inventory on Kijij, Autotrader, company website- including photos, descriptions, etc
- Handled all Lease Return vehicles
- Manage Fleet accounts and customers including deliveries, tenders, and lease-end returns
- Responsible for wholesaling of any used vehicle
Skills
- Sales team development
- Performance improvements
- Supervision and training
- Policy/program development
- Vendor relationships
- Inventory management
- Customer relationship management
- Recruiting and Hiring
- Communication skills
- Sound judgment
- Leadership and team building
- Sales expert
- Calm under pressure
- Team training and development
- Customer experiences
- Customer retention
- Skilled negotiator
- Team building and motivation
- Networking abilities
- Goal setting
- Dealership management
- Inventory procurement
- Team oversight
- Advertising and marketing
Accomplishments
- 9-time Honda Council of Sales Grand Master as a Sales Manager
- Honda Canada President's Challenge, President's Circle Winner
- Autonews Canada top 50 'Best Dealerships to Work For' winner (Moncton Honda)
- Successfully completed Honda Canada's General Manager assessment program (2018)
- Mazda Canada approved General Manager
- Number 2 Honda Certified Pre-Owned retailer in Canada (2015-2018)
- Largest increase in new car sales among Honda Dealers- Atlantic Canada (2018)
- 2nd highest customer retention percentage (Service) among Honda dealerships in Canada (2018)
Timeline
General Manager
Hunt Club Nissan
10.2023 - Current
General Manager
Capital Hyundai & Genesis St. John's
07.2021 - 10.2023
General Manager
Steele Mazda St. John's
09.2020 - 07.2021
General Manager
St. Albert Honda (Go Auto)
07.2019 - 09.2020
General Manager/ Sales Manager
Moncton Honda
07.2010 - 07.2019
Used Vehicle Inventory Manager/ Sales
Moncton Chrysler (Auto Canada)
09.2004 - 06.2010