John Brown
37720 Nantucket Dr
Summary
Proven in enhancing client satisfaction and streamlining front office operations, my tenure at Georgia Health Imaging honed my problem-solving skills and knowledge of healthcare policies. Adept in customer service and computer proficiency, I excel in environments requiring attention to detail and multitasking. Achievements include improving patient trust and significantly reducing wait times.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Representative
Marshals Department Store
11.2023 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Patient Service Representative
Georgia Health Imaging
08.2021 - 12.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Bachelor Of Administration - Health Administration
University of Nevada, Las Vegas
Las Vegas, NVDiploma -
Palmdale High School
Palmdale, CA06.2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-Solving Skills
- Knowledge of Healthcare Policies and Procedures
- Multitasking Abilities
- Computer Proficiency
- Teamwork
Timeline
Front Desk Receptionist
Planet Fitness
12.2024 - Current
Sales Representative
Marshals Department Store
11.2023 - 05.2024
Patient Service Representative
Georgia Health Imaging
08.2021 - 12.2022
Bachelor Of Administration - Health Administration
University of Nevada, Las Vegas
Diploma -
Palmdale High School
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