Dynamic operations leader with a track record of delivering integrated systems for global clients. Successfully managed cross-functional teams and complex projects, enhancing operational efficiency and client satisfaction. Focused on implementing scalable strategies that drive performance and foster collaboration across diverse stakeholders.
Overview
9
9
years of professional experience
Work History
Senior Project Manager
Bosch Building Technologies North America
12.2023 - Current
I manage the delivery of Division 27 & 28 technology systems across complex commercial and healthcare projects, while supporting long-term operational improvements within the organization. My role bridges project execution with people leadership, ensuring teams are supported and clients receive consistent, high-quality outcomes.
Oversaw multi-scope construction projects (security, communications, electrical, and related trades) from design through commissioning, ensuring compliance with industry standards and client requirements.
Provided leadership to field and office teams, balancing limited resources with aggressive timelines, and mentoring junior staff to strengthen team capability.
Coordinated with consultants, general contractors, and stakeholders to resolve scope changes, minimize delays, and maintain client trust in shifting project environments.
Created and implemented reporting and QA/QC processes to track project health and improve transparency with executives and clients.
Applied risk management strategies to mitigate challenges caused by changing construction conditions and staffing shortages, keeping critical milestones intact.
Supported the development of standardized operations practices that are now being applied across multiple projects and regions.
Impact: Enabled consistent delivery of integrated technology systems under challenging conditions while laying the foundation for stronger operational practices and team development within the organization.
Program Manager
Paladin Technologies
08.2021 - 12.2023
Provided program management support to both local and international Paladin offices, driving alignment across regions.
Led the development, oversight, and delivery of day-to-day and long-term operations strategies for key global partners. Supported multiple operations teams across North America in meeting client standards for commercial, industrial, and retail fit-outs.
Delivered monthly program performance reports to internal leadership and global stakeholders, increasing visibility and supporting informed decision-making.
Refined operational processes based on client requirements, enhancing operational efficiency and driving client satisfaction.
Directed multi-site design/build construction projects (civil, electrical, landscape, and integrated systems), ensuring consistent quality and compliance.
Administered CCDC contracts with subcontractors, establishing accountability and mitigating contract risk.
Impact: Strengthened cross-regional operations by creating scalable strategies, improving program transparency, and building trusted partnerships with global clients.
Project Manager
Paladin Technologies
Greater Vancouver Metropolitan Area
03.2019 - 08.2021
Managed the full lifecycle of low-voltage scopes across diverse construction projects in the Lower Mainland, ranging from small tenant improvements to multi-million-dollar new builds. Balanced technical oversight with team leadership to deliver projects on time, on budget, and to client standards.
Supervised field team of 15+ technicians, coordinating resources across multiple concurrent projects to ensure timely and successful project execution.
Oversaw project financials, monitored budgets, and reported performance to senior leadership.
Delivered design/build installations of access control, CCTV, and fiber networks, enhancing security and operational efficiency for leading property management clients.
Led system upgrades and renovations for commercial offices, government facilities, and university campuses, ensuring minimal disruption to operations.
Produced comprehensive project documentation, including shop packages, as-builts, and close-out materials, facilitating quality assurance and ensuring client sign-off.
Notable Successes: Directed the seamless cutover of a major access control system for a property with 4,000+ occupants - maintaining full operational uptime throughout. Consistently managed 30+ active projects at a time, ranging from small-scale retrofits to complex, multi-scope new construction.
Impact: Built a reputation for dependable project delivery and strong client relationships, while developing leadership skills that set the foundation for later program and operations management roles.
Program Coordinator
Paladin Technologies
Greater Vancouver Metropolitan Area
06.2018 - 03.2019
Coordinated weekly technician schedules across field teams and inter-office staff to align resources with project needs and optimize workflow.
Managed procurement of materials and equipment, balancing budgets and delivery schedules while fostering strong vendor relationships.
Tracked dependencies, milestones, and deliverables to maintain project organization and enhance transparency for stakeholders.
Supported the delivery and execution of small-scale access control, intrusion, and CCTV projects across the Lower Mainland. Focused on procurement, scheduling, and cost tracking while learning the fundamentals of project leadership and preparing for transition into a Project Manager role.
Prioritized project deliverables to minimize client impact and support on-time completion.
Prepared quotes and change orders for ongoing projects, supporting revenue growth and accurate forecasting.
Monitored and analyzed labour and material costs, proactively reporting potential overages to stakeholders.
Impact: Built a strong foundation in project scheduling, procurement, and cost control - experience that directly enabled a smooth transition into full project management responsibilities.
Property Manager
QuadReal Property Group
Greater Vancouver Metropolitan Area
07.2017 - 06.2018
Oversaw installation of major capital projects, coordinating with consultants, managing general contractor during construction, and delivering financial reports to senior leadership throughout project lifecycle.
Managed mixed portfolio of commercial offices, retail, and light industrial properties; collaborated with General Manager to provide monthly reports on site updates, project challenges, tenant issues, and budgetary concerns.
Prepared annual operation budgets for properties in portfolio; collaborated with internal stakeholders to address leasing inquiries and support launch of new corporate initiatives.
Organized tenant improvement fit-outs in collaboration with leasing representatives and general contractors to enhance property functionality.
Facilitated formal communications with tenants regarding property upgrades and service notifications to ensure transparency.
Conducted thorough site reviews and audits of ongoing construction projects to ensure compliance.
Education
Business Management Certificate - Business Administration and Management, General
BCIT
Vancouver, BC
12-2018
Rental Property Management Licensing Course - Real Estate