John Berka
Camarillo
Summary
- Management professional with 40-years experience in the automotive industry and general sales. Excellent team building skills. Ambitious, hard working and organized.
- Creative developed interpersonal style with emphasis on influencing, and building, strong relationship procedures across departments, in support of new functions and programs to achieve highest quality customer experience.
- Ability to act as a liaison between business and outside correspondences at all levels to increase revenue.
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
42
42
years of professional experience
Work History
Pats Department Manager/Safety Coordinator
Rusnak Volvo Cars Westlake
10.2022 - Current
- Partnered with other departments to fulfill their needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts for customers, repair shops, and service departments for use in Volvo vehicles.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Supervised and trained staff on product knowledge and customer service.
- Inspected facility for adherence to fire, hazard, and safety guidelines.
- Kept Yellow Box organized and up to date.
Parts Department Manager
SIMI VALLEY CDJR
01.2021 - 10.2022
- Responsible for hiring, motivation and development of employees for Parts Department.
- Complete profit and loss responsibilities including expense control and attainment of revenue goals.
- Inventory control management..
- Work directly with employees and customers to develop relationships and help bridge disconnects in the sales process.
- Build rapport with customers to build a base of referrals to establish customer network.
- Provide support to service, sales and office teams.
Parts Department Manager
MERCEDES-BENZ of OXNARD
11.2018 - 05.2020
- Oversees the parts department in settings such as vehicle service departments, car dealerships and retail stores.
- Forecast goals and objectives for the department and strive to meet them.
- Monitor purchasing trends, managing inventory and reordering parts as needed.
- At all times ensure that inventory is sufficiently stocked to meet customer needs and encourage sales.
- Report any issues related to parts to other managers and their supervisors as needed, as well as resolve any problems such as low inventory or overstock in a prompt manner.
- Effectively manage a staff within the parts department.
- Be responsible for hiring, disciplining and firing staff as needed, and also have scheduling responsibilities.
- Ensure staff meets any sales goals and provide customers with the best possible purchasing experience.
Assistant Service Manager/Advisor
MERCEDES-BENZ of OXNARD
01.2014 - 11.2018
- The dealership's front line customer relations and service sales representative.
- Responsible for scheduling service work in the Service Department and for selling additional service to customers.
- Maintain service CSI benchmarks.
- Train, coach, supervise and assist service consultants.
- Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
- Communicate with team leaders to determine status of jobs.
- Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business.
- Partner with all other dealership personnel to ensure quality of service provided to customers.
Parts Assistant Manager/Wholesale Manager
MERCEDES-BENZ of OXNARD
12.2009 - 01.2014
- Provide technical assistants to parts department associates.
- Outside sales - Go into the field to meet face-to-face with potential customers and capture new accounts, with exceptional ability to build productive relationships and resolve complex issues and win customer loyalty.
- Service and maintain new and existing accounts needs and supply product and support by demonstrating outstanding problem solving and active listening skills. Able to defuse difficult customer situations with tact and ease.
- As directed, contribute to and facilitate the recruiting selections on boarding and training of associates: planning/scheduling/assigning/monitoring and appraising job results and associate performance and the coaching, counseling and disciplining of associate so as to develop and retain a qualified work force.
Parts Advisor
BUNNIN CADILLAC
12.2007 - 02.2009
- Follow up on special orders; check in-out of UPS/Fed-x items.
- Maintained service level for a number of car lines and body shop technicians for entire dealership.
- Reviewed and verified in house stock supplies for availability to provide quality service in a timely manner for customer support.
- Wholesale account maintenance, follow-up's and courtesy calls to clients to verify satisfactory customer service.
Parts Assistant Manager - Advisor
WESTLAKE MOTORS
09.1983 - 09.2006
- Assisting management of 8 employees. Maintaining service orders for 18 technicians, 5 service advisors and manager and keeping relations with sales force of 25 in daily requirements/needs.
- Inventory control to support demand of service repairs and customers upgrades.
- Run programs to insure supply, while over seeing drivers deliveries & pick up's.
- Outside sales contact via phone/internet and walk-in's through retail and wholesale clients to insure and support proper customer service satisfaction.
Education
H.S. Diploma - General Education, Minor
Camarillo High School
Camarillo, CA01.1980
No Degree - Automotive Repair
Universal Technical Institute
Phoenix, AZ01-1980
Skills
- Staff recruitment
- Problem-solving
- Work planning and organization
- Department leadership
- Personnel training and development
- Supply and inventory management
- Recruiting and hiring
- Staff development
- Customer service
Computer Experience
- Pro Quest
- Dealer Trak
- Universal Computer Systems
- Excel
- Outlook
- Snap-on EPC
- Reynolds and Reynolds
- CDK GLOBAL
- Haz-Mat certified
- Mercedes Benz, 10/10. Standards of Excellence
- VIDA/Volvo
- My Kaarma
Timeline
Pats Department Manager/Safety Coordinator
Rusnak Volvo Cars Westlake
10.2022 - Current
Parts Department Manager
SIMI VALLEY CDJR
01.2021 - 10.2022
Parts Department Manager
MERCEDES-BENZ of OXNARD
11.2018 - 05.2020
Assistant Service Manager/Advisor
MERCEDES-BENZ of OXNARD
01.2014 - 11.2018
Parts Assistant Manager/Wholesale Manager
MERCEDES-BENZ of OXNARD
12.2009 - 01.2014
Parts Advisor
BUNNIN CADILLAC
12.2007 - 02.2009
Parts Assistant Manager - Advisor
WESTLAKE MOTORS
09.1983 - 09.2006
H.S. Diploma - General Education, Minor
Camarillo High School
No Degree - Automotive Repair
Universal Technical Institute
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