Summary
Overview
Work History
Education
Skills
Languages
Hobbies Include, Motorcycles, Classic/Italian cars, Music, Cooking both Traditional and Gourmet,
Timeline
Generic

John Bell

Summary

Proven leader and skilled problem-solver, I excelled at Brandt Peterbilt by enhancing customer satisfaction and streamlining service operations. Fostering strong team dynamics, I significantly increased repeat business through strategic service management and exceptional interpersonal relationships. Seasoned Service Manager bringing 20 years of Transportation experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

21
21
years of professional experience

Work History

Service Manager

Brandt Peterbilt
02.2004 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored service staff performance and provided feedback for improvement.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Parts Counter Person

Brandt Peterbilt
02.2004 - Current
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Increased customer satisfaction by providing excellent service and knowledge of truck parts.
  • Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.

Service Advisor

Brandt Peterbilt
02.2004 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Completed Grade 12 -

Huron Park Secondary School
Woodstock, ON

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Reliable and Responsible
  • Employee Training and Development
  • Customer Service Management
  • Time Management
  • Conflict Resolution
  • Goal-Oriented
  • Trustworthy and Honest
  • Employee Relations
  • Quality Assurance
  • Workplace Safety
  • Estimating and Quoting
  • Technical Troubleshooting
  • Continuous Improvement
  • Cost Estimates
  • Service and Parts Teams Management
  • Interpersonal Relationships
  • Staff Supervision
  • Shift Scheduling

Languages

English

Hobbies Include, Motorcycles, Classic/Italian cars, Music, Cooking both Traditional and Gourmet,

I am a avid Motorcycle rider with my wife and I owning 4 Bikes at the present time, I enjoy performing the Maintenance and up keep of all our motorcycles and also enjoy the tough part keeping them clean. Before my interest turned to motorcycles I was/ and am a proud 1981 Alfa Romeo GTV6 owner. I enjoyed having to learn how to work on such a rare car as no one in my area understands how to work on such a rare car. I also have a large interest in all different kinds of music, I find music calming and its how i prefer to relax other than riding Motorcycles. At a young age i became fascinated with cooking and it was my first profession, at the age of 14 I came the youngest 1st cook at the Quality Inn in Woodstock, and continued on that path until 2004 when i decided to leave that profession. I have always been a fan of Transport trucks having grown up in this Industry, My father being a truck drive at Laidlaw Carriers I starting learning at a very young age about trucks/trailers and the various system that are involved, My wife and also enjoy camping and everything involved with it as we have a trailer 20min South of Tobermorey

Timeline

Service Manager

Brandt Peterbilt
02.2004 - Current

Parts Counter Person

Brandt Peterbilt
02.2004 - Current

Service Advisor

Brandt Peterbilt
02.2004 - Current

Completed Grade 12 -

Huron Park Secondary School

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John Bell