Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

John Ayanbadejo

Summary

I am an individual who is result driven, and I am constantly committed to proffering solutions to my endeavors. With a period of over Twelve years' experience in Bank operations, I am adequately equipped with the right knowledge and professional expertise that is required to perform all assigned task and responsibility, as well as translating every organizational goal and policy into action. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Unit Head, Contact Center

Access Bank Plc
05.2018 - 08.2023
  • Responsible for the management of the various arms of the Access Bank Contact Centre Services which include Inbound Services, Outbound Telemarketing, Sales and Customer Engagement, Email, SMS, social media and Live Chat Interaction Channels, 24/7 Card Management & Support for Access Bank Customers
  • Responsible for monitoring and tracking of all inbound and outbound communication on the bank's social media platforms and managing all back-office resolution teams to ensure prompt resolution of customer complaints
  • Key Participant and Contributor in the implementation of the Access Bank Contact Center Ombudsman
  • Coordinate branch ombudsman performance and functions
  • Automation of manual processes to improve turn-around time (TAT) for the Contact Center.

Head, Retail Operations Coordination & Analytics

Access Bank Plc
02.2021 - 10.2021
  • Monitoring and managing the operations of all branches within the bank's network
  • Monitor and coordinate Zonal and Sub-Zonal branch activities bank wide
  • Coordinate, consolidate and analyzes branch operations data (efficiency and profitability levels) on a continuous basis and make recommendations as appropriate
  • Collaborate with Zonal Heads to facilitate CSR activities.

Branch Service Manager

Access Bank Plc
10.2017 - 05.2018
  • Overall supervision of branch operations and operations staff
  • Review policies, processes, and SOPs for service improvement
  • Supervision of statement rendition cycle
  • Ensures balance of branch cash liquidity in relation to the approved and insured over-night branch cash balance.

Branch Service Manager

Access Bank Plc
03.2016 - 05.2018
  • Overall supervision of branch operations and operations staff
  • Administration and protection of assets of the bank
  • Attention to detail
  • Client Relationship Management
  • Digital Literacy, Microsoft Office Applications
  • Organized and adaptable detail
  • Supervision of statement rendition cycle
  • Ensures balance between branch cash liquidity.

Branch Service Manager

Access Bank Plc
11.2013 - 03.2016
  • Overall supervision of branch operations and operations staff
  • Administration and protection of assets of the bank
  • Supervision of statement rendition cycle
  • Ensures balance between branch cash liquidity.

Operations Manager Back Up

Guaranty Trust Bank Plc
11.2008 - 01.2013
  • Overall supervision of branch operations and operations staff
  • Achieved best performing branch on ATM transactions Nationwide
  • Reconciliation of ATM till account
  • Reconciliation of ATM till account Differences Preparation of Money laundering reports.

Head Operations Support

First bank Nigeria Plc
01.2007 - 01.2008
  • Providing system support for the branch including at the beginning and end of day process
  • Ambience management
  • Western Union and Money gram support Officer.

Head Customer Service and Funds Transfer Officer

First bank Nigeria Plc
01.2003 - 01.2007
  • Opening and closing of accounts of all types, account activation
  • Inward and outward clearing
  • Manager's cheque issuance
  • Standing order maintenance
  • Inter-account transfers.

Education

Associate of Applied Science - Business And Information Systems Architecture

Fanshawe College
London, ON
09.2024

Member, Institute of Certified Professional Managers -

01.2012

MBA Human Resources -

Lagos State University
Ojoo, Lagos State
01.2011

B.sc Geography -

University of Ibadan
Oyo State, Nigeria
01.2000

SSCE -

Command Secondary School Ipaja
01.1993

Skills

  • Teamwork and Collaboration
  • Strong Written and Oral Communication
  • Digital Literacy, Microsoft Office Suite/Application
  • Interpersonal Skill
  • Analytical and Critical Thinking
  • Social Perceptiveness
  • Written Communication
  • Calm Under Pressure
  • Analytical Thinking
  • Active Listening
  • Dependable and Responsible
  • Supervision and leadership
  • Remote Office Availability
  • Project Planning
  • Verbal Communication
  • Decision-Making
  • Fluent in English

References

Available on request

Languages

English
Native or Bilingual

Timeline

Head, Retail Operations Coordination & Analytics

Access Bank Plc
02.2021 - 10.2021

Unit Head, Contact Center

Access Bank Plc
05.2018 - 08.2023

Branch Service Manager

Access Bank Plc
10.2017 - 05.2018

Branch Service Manager

Access Bank Plc
03.2016 - 05.2018

Branch Service Manager

Access Bank Plc
11.2013 - 03.2016

Operations Manager Back Up

Guaranty Trust Bank Plc
11.2008 - 01.2013

Head Operations Support

First bank Nigeria Plc
01.2007 - 01.2008

Head Customer Service and Funds Transfer Officer

First bank Nigeria Plc
01.2003 - 01.2007

Associate of Applied Science - Business And Information Systems Architecture

Fanshawe College

Member, Institute of Certified Professional Managers -

MBA Human Resources -

Lagos State University

B.sc Geography -

University of Ibadan

SSCE -

Command Secondary School Ipaja

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