John Arango
Calgary,AB
Summary
An experienced Customer Service professional, looking to establish a mutually beneficial relationship with a great organization within the industry.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Calgary Car Centre
Calgary, AB
01.2017 - 09.2022
- Providing an outstanding customer experience by making sure all customers' questions and needs are answered
- Following up with former customers on their experience with the company
- Generating new leads and customers
- Selling company products to new and current costumers.
- Resourcing parts and helping costumers solve their car problems over email or over the phone.
- Experience driving all kinds of cars from high end to cube vans and all kinds of trucks.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative/Warehouse Assostant
Visions Electronics
Calgary, AB
12.2016 - 12.2017
- Taking orders over the phone and email
- Ensuring proper forms are signed upon satisfaction of completed order and preparing a series of documents such as notes and labels
- Proper inventory counting using barcode scanners
- Ensuring quality control of goods coming in and going out of the warehouse
- Isolating and reporting any broken or damaged goods at the time of order picking.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Answered constant flow of customer calls with minimal wait times.
Office Assistant/Customer Service
Tsuut'ina Administration Office
Calgary, AB
05.2014 - 08.2016
- Reception duties
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Coordinated and scheduled meetings and appointments.
- Coordinated travel arrangements for staff members.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Basic Security Certificate In Security -
Columbia College
Calgary, ABHigh school diploma or GED -
Collegiate high school
St. Catharines, ONSkills
- P>Inbound and outbound calling
- P>Negotiation
- P>Sales expertise
- P>Retail store support
- P>Complaint resolution
- P>International sales support
Languages
Spanish
Native or Bilingual
Languages
4,Full Professional,5,Native or Bilingual
Languages
- Spanish
- English
Personal Information
Title: Costumer Service
Languages
4,Full Professional,5,Native or Bilingual
Hobbies and Interests
Helping out costumers reach their needs
Timeline
Customer Service Associate
Calgary Car Centre
01.2017 - 09.2022
Customer Service Representative/Warehouse Assostant
Visions Electronics
12.2016 - 12.2017
Office Assistant/Customer Service
Tsuut'ina Administration Office
05.2014 - 08.2016
Basic Security Certificate In Security -
Columbia College
High school diploma or GED -
Collegiate high school