John Aquilina
Brooklin,ON
Overview
22
22
years of professional experience
Work History
Salon Owner/Operator
Fabrik Hair Studio
Oshawa, ON
12.2001 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Diploma -
Monsignor Paul Dwyer Catholic High School
Oshawa, ON06.1999
Skills
- Employee Training
- Appointment Scheduling
- Staff Management
- Health and safety
- Salon Marketing
- Upselling Services
- Industry trend awareness
- Hair styling techniques
- Quality Assurance
- Data Analysis
- Performance Improvement
- Customer Retention
- Employee Development
- Revenue Generation
- Financial Oversight
- Business Forecasting
- Customer Service Management
- KPI Tracking
- Cost Control
- Sales Tracking
- Customer Relations
- Financial Administration
- Employee reviews
- Goal Setting
- Delegating Work
- Team building
- Revenue Forecasting
- Self Motivation
- Adaptability
- Business marketing
- Relationship Building
- Professionalism
- Problem-solving abilities
- Business Growth Initiatives
- Decision-Making
- Multitasking Abilities
- Reliability
- Management Team Building
- Marketing Strategies
Timeline
Salon Owner/Operator
Fabrik Hair Studio
12.2001 - Current
Diploma -
Monsignor Paul Dwyer Catholic High School