John Adetiba
London,Ontario
Summary
Personable customer service associate offering over 8 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator
TERRA DEVELOPERS LIMITED
04.2021 - 04.2023
- Extensive experience in, in the retail business
- Quick learning skills to seamlessly integrate knowledge and skills to perform exceptionally
- Excellent communication skills to interact with customers professionally and courteously
- Quick problem-solving skills, negotiation, persuasion, teamwork, and adaptability skills
- Resilient and result driven to deliver targets and achieve stakeholder objectives
- Collaborate with other departments, including sales, marketing, and product development to ensure seamless customer experience
- Ensured all fixtures and fittings are available and in good condition as per the daily schedule
- Maintained customer base and coordinated with sales team for sales conversion
- Ensured all customers’ complaints are resolved quickly
- Developed and implemented customer service policies as well as procedures to improve customer experience and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
SALES & CUSTOMER SERVICE ASSOCIATE
WESTGATE MALL
03.2018 - 04.2021
- Welcomed customers, greeted and provide courteous customer service
- Contributed immensely to the store’s sales target through customer service and cross-selling and suggestive selling
- Supported customers with items, and answered questions on materials, prices, and promotions
- Handled fitting room duties and provided recommendations to customers when required
- Re-arrange payment neatly at the right locations
- Checked stock availability with the warehouse when necessary for replacement
- Kept the sales floor, counters, and other areas clean and organized
- Duly followed health and safety as well as security procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Prepared merchandise for sales floor by pricing or tagging.
SALES & CUSTOMER SERVICE REPRESENTATIVE
DE- PREINCE SUPERMARKET
03.2015 - 03.2018
- Performed cash handling procedures on POS and other payment option
- Maintained cleanliness by sanitizing and cleaning tables, utensils, machines, work surfaces & counters
- Provided prompt and courteous service to customers
- Took orders from customers to the counter as well as on the phone and presented order
- Checked inventory and supplies in the warehouse when required
- Followed strict health and safety rules.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Postgraduat Certificate in Project Management Member of Man of Order & Discipline -
Fanshawe College
Postgraduate Diploma - Computer Science
Ladoke Akintola University of Technology
Ogbomoso07.2012
Higher National Diploma - Electrical & Electronics Engineering
Federal Polytechnic
Offa09.2008
Skills
- Corrective Actions
- Payment Processing
- Exceptional Telephone Etiquette
- MS Office Expertise
- Clerical Support
- Cash Handling
- Effective Workflow Management
- Personnel Training and Development
- Staff Management
- Operational Efficiency
- Team Goals
- Sales Expertise
- Process Improvement
- Customer Service Excellence
- Verbal and Written Communication
- Exceptional Interpersonal Communication
- Compliance Requirements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Coordinator
TERRA DEVELOPERS LIMITED
04.2021 - 04.2023
SALES & CUSTOMER SERVICE ASSOCIATE
WESTGATE MALL
03.2018 - 04.2021
SALES & CUSTOMER SERVICE REPRESENTATIVE
DE- PREINCE SUPERMARKET
03.2015 - 03.2018
Postgraduat Certificate in Project Management Member of Man of Order & Discipline -
Fanshawe College
Postgraduate Diploma - Computer Science
Ladoke Akintola University of Technology
Higher National Diploma - Electrical & Electronics Engineering
Federal Polytechnic
Similar Profiles
Isaac Osei AnkomahIsaac Osei Ankomah
Construction Site Supervisor at Novus Terra LimitedConstruction Site Supervisor at Novus Terra Limited
Moses Mbombo KatusimeMoses Mbombo Katusime
General Consel and Company Secretary at Ultimate Developers Limited/RSSBGeneral Consel and Company Secretary at Ultimate Developers Limited/RSSB
SRINIVASAN BSRINIVASAN B
Quantity Surveyor / Billing Engineer at Radiance Realty Developers India Limited.Quantity Surveyor / Billing Engineer at Radiance Realty Developers India Limited.
Rebecca BrownRebecca Brown
Marketing Specialist at SlyFox Marketing and Web DesignMarketing Specialist at SlyFox Marketing and Web Design
Jack MuradoJack Murado
Customer Support Specialist at MarriottCustomer Support Specialist at Marriott