Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Acero

Stockton

Summary

Dynamic professional with experience as a Mystery Shopper at Sinclair Customer Metrics, excelling in customer service standards and organization. Proven ability to analyze feedback trends and deliver actionable insights, enhancing client satisfaction. Skilled in troubleshooting and memory retention, consistently driving improvements in retail environments.

Overview

9
9
years of professional experience

Work History

Mystery Shopper

Sinclair Customer Metrics
Stockton, CA
04.2022 - Current
  • Conducted in-depth evaluations of customer service experiences across various retail environments.
  • Assessed product availability and presentation to ensure compliance with brand standards.
  • Provided detailed reports on shopping experiences, highlighting strengths and areas for improvement.
  • Analyzed feedback trends to drive actionable recommendations for client enhancements.

Dasher

DoorDash
Stockton, CA
05.2017 - Current
  • Delivered food orders efficiently while ensuring customer satisfaction.
  • Navigated routes using GPS technology to optimize delivery times.
  • Communicated effectively with customers regarding order status and delivery updates.
  • Maintained a clean and organized vehicle for safe transport of food items.

Education

Associate of Science - Computer Science

San Joaquin Delta College
Stockton, CA
05.2007

Skills

  • Customer service standards
  • Organization
  • Memory retention
  • Troubleshooting

Timeline

Mystery Shopper

Sinclair Customer Metrics
04.2022 - Current

Dasher

DoorDash
05.2017 - Current

Associate of Science - Computer Science

San Joaquin Delta College
John Acero