Johany Carmona
Santa Ana
Summary
Dynamic and results-oriented professional with a proven track record at Denny's and Norms Restaurant, excelling in customer service excellence and leadership. Expert in enhancing dining experiences, boosting team productivity, and fostering customer loyalty through adept multitasking and adaptability. Skilled in managing high-pressure situations, demonstrating a remarkable blend of interpersonal and organizational abilities.
Overview
4
4
years of professional experience
Work History
Server/Shift Leader
Dennys Restaurant
08.2023 - Current
- Provided outstanding customer service by efficiently managing tables, ensuring a welcoming and enjoyable dining experience for all guests.
- Managed cash and credit transactions with accuracy and integrity, maintaining a balanced cash drawer and minimizing discrepancies.
- Led and supervised shifts, coordinating team activities and delegating tasks to optimize efficiency and productivity during peak hours.
- Trained and mentored new employees, sharing best practices and fostering a supportive and team-oriented work environment.
- Addressed and resolved customer complaints with professionalism, enhancing guest satisfaction and fostering customer loyalty.
Host/Server
Norms Restaurants
06.2021 - 07.2023
- Warmly greeted and seated guests, managing table assignments to maximize seating efficiency and minimize wait times.
- Took and communicated food and beverage orders accurately, coordinating with kitchen staff to ensure timely delivery of high-quality meals.
- Managed reservations and maintained an organized waiting list, efficiently balancing table turnover during busy periods.
- Ensured the host and dining areas were clean and welcoming, adhering to health and safety standards at all times.
Education
Bachelor of Arts - Sociology
California State University, Fullerton
Fullerton, CA05-2026
Skills
- Customer Service Excellence
- Leadership
- Time Management
- Adaptability
- Team Collaboration
- Upseller
- Extrovert
- Multitasker
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Youth Development Programs
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Server/Shift Leader
Dennys Restaurant
08.2023 - Current
Host/Server
Norms Restaurants
06.2021 - 07.2023
Bachelor of Arts - Sociology
California State University, Fullerton
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