Ma. Johans Farinas
Calgary,AB
Summary
Dynamic and detail-oriented banquet server with extensive experience. Proven ability to enhance guest satisfaction through exceptional communication and effective time management. Recognized for adaptability in high-pressure environments, ensuring seamless service during large-scale events while fostering teamwork and collaboration among staff.
Overview
8
8
years of professional experience
Work History
Banquet Server
Pomeroy Kananaskis Mountain Lodge
05.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs according to the event's requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Banquet Server
Calgary Marriott Downtown Hotel
04.2022 - 05.2024
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Delivered exceptional guest experiences with attentive table service during large-scale events.
Restaurant Host
Fairmont Palliser
08.2022 - 09.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Answered customer questions about hours, seating, and menu information.
Customer Service Representative
Alorica
02.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Guest Service Representative
Holiday Inn Express Manila
02.2018 - 07.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Banquet Server
Novotel Manila
09.2017 - 01.2018
- Arrange tables, chairs, and other elements according to the Banquet Event Order.
- Familiarize with the menu items being served to answer guest inquiries and provide recommendations.
- Keep tables tidy by clearing empty dishes and utensils, ensuring constant attention to guests’ beverage needs during the event.
- Quickly adapt to changes in event plans or guest requests to ensure a seamless experience.
Education
Diploma - Hospitality Management
Southern Alberta Institute of Technology
Calgary11-2023
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University
Manila, Philippines03-2017
Skills
- Effective time management
- Exceptional communication
- Customer service
- Attention to detail
- Team collaboration
- Flexible schedule availability
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Banquet Server
Pomeroy Kananaskis Mountain Lodge
05.2024 - Current
Restaurant Host
Fairmont Palliser
08.2022 - 09.2023
Banquet Server
Calgary Marriott Downtown Hotel
04.2022 - 05.2024
Customer Service Representative
Alorica
02.2021 - 12.2021
Guest Service Representative
Holiday Inn Express Manila
02.2018 - 07.2020
Banquet Server
Novotel Manila
09.2017 - 01.2018
Diploma - Hospitality Management
Southern Alberta Institute of Technology
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University
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