Summary
Overview
Work History
Education
Skills
Websites
Languages
Work Availability
Timeline
Receptionist
JOHANNE ALLAH

JOHANNE ALLAH

Summary

An enthusiastic, dynamic, non-judgmental Immigration case manager who graduated with a background in social service for over 5 years and has extensive customer service experience since 2014. Specializes in working with newcomers aged 8-18 years old by giving them the tools needed for conflict resolution as well as adjustment in a new country. Learned from the many projects I had in my program, how to lead a team by analyzing their strengths, needs, and challenges and guiding them in finding the tasks that best fit them and giving excellent presentations. Also learned how to file immigration documents, and the different laws that exist to help potential clients.

Overview

7
7
years of professional experience

Work History

Immigration Case Manager

Isaac Sechere Law
06.2024 - Current
  • Completing Immigration Application Forms, Drafting Submission Letters, Organizing Client Documents, Client Billing
  • Maintaining accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

CEO

Coaching program for foreign nationals
01.2023 - Current
  • Teaching over 20 persons the requirements for a Canadian resume and how to write a cover letter.
  • Helping foreign nationals find apartments before arriving in Canada.
  • Preparing presentations on Immigration programs, Creating a list of questions for foreign nationals to lead them toward the right programs based on their qualifications.

Customer Service Representative Credit Cards

BMO Financial Group
01.2022 - 06.2022
  • Answering incoming calls and suggested to client's which credit card programs and products benefited them most based on their needs
  • Investigating issues and finding pleasing solutions for more than 50 clients daily, Reflecting and analyzing my challenges in my role with my supervisor and deciding on better performance resolutions.
  • Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.


Customer Care Advisor

Scotiabank
09.2019 - 03.2021
  • Handling customer complaints, Collecting customer information, Inquiring about customer wants and needs.
  • Taking appointments in a physical branch for clients, Helping newcomers with banking questions and open new accounts for them.
  • Calling bank supervisors on the customer's behalf
  • Adapting communication style according to diverse clientele, providing personalized assistance that meet individual preferences.

Youth Program Coordinator

Vanier Community Services Center
10.2018 - 01.2019
  • Overseeing daily logistics such as scheduling, supplies management, and room set-up to ensure smooth program operation.
  • Planning, organizing, and co-facilitating workshops in collaboration with different schools' co-facilitators.
  • Giving tools to young newcomers on how to communicate with their parents about cultural differences, Staying in close contact with parents and communicating efficiently about their children's behaviour.
  • Supervising and dealing with disputes with kids and adolescents in after-school activities.

Respite Worker

Sinclair Residential
01.2018 - 06.2018
  • Providing companionship to children to reduce isolation, Created a tailored care program for the kids in collaboration with my supervisor and the parents, Picked up the youth from school and built a connection with their assigned teacher

Administrative Assistant

H&R Block
03.2017 - 08.2017
  • Filing and keeping data in storage, Booking meetings with tax experts for clients.
  • Suggested innovative ways to stay organized, answering phone calls and sending and replying to emails.
  • Solve misunderstandings with clients and colleagues
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

College diploma in Immigration Case Management -

Herzing College
Ottawa, ON
06.2024

College diploma in Social Services -

College La Cite
Ottawa, ON
06.2018

Skills

  • Research skills (CANLI IRCC IRPA IRPR)
  • Interpersonal skills
  • Conflict resolution skills
  • Microsoft Office (Word PowerPoint Excell)
  • Case management skills
  • Communication skills
  • Counselling skills
  • Adaptational skills
  • Active listening skills
  • Leadership skills
  • Presentation skills
  • Problem-solving skills

Websites

Languages

French
Native or Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Immigration Case Manager

Isaac Sechere Law
06.2024 - Current

CEO

Coaching program for foreign nationals
01.2023 - Current

Customer Service Representative Credit Cards

BMO Financial Group
01.2022 - 06.2022

Customer Care Advisor

Scotiabank
09.2019 - 03.2021

Youth Program Coordinator

Vanier Community Services Center
10.2018 - 01.2019

Respite Worker

Sinclair Residential
01.2018 - 06.2018

Administrative Assistant

H&R Block
03.2017 - 08.2017

College diploma in Immigration Case Management -

Herzing College

College diploma in Social Services -

College La Cite

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JOHANNE ALLAH