Johanne Morel
Business Operations and Billing Analyst
St-Jerome,Québec
Summary
A dedicated professional with an excellent history of meeting company goals utilizing consistent and highly organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization's brand. Some skills include: Excellent team player and works effectively with wider Team members Ability to prioritize and results oriented Outstanding data analysis to solve business problems Self motivated, results driven and works with minimum supervision
Overview
40
40
years of professional experience
Work History
Business Operation and Billing Analyst
NCR
St-Jerome, Québec
04.1991 - 10.2022
- Managed all aspects of billing corporate customers
- Time and Material (T&M) billing analyst responsible for reviewing approximately 6,000 field Service Requests (SR) per month to determine which activities are considered Out of Scope (OOS). Major accounts include BNC, Dollarama, Sobeys Quebec, Metro, Home Depot, Fujitsu, Dollar General, HyVee and more.
- Prepared invoices using an NCR Internal System (TAMBA) daily, weekly and monthly depending on the customers contractual agreement.
- Ongoing mitigation of SR's for various accounts and countries (Canada, USA, Australia, New Zealand and France)
- Clear understanding of contractual languages that defined field service activities not covered by maintenance contracts.
- Reviewed entitlement and installations for warranty and CPI increases.
- Created and updated Billing Guides for all customers to reflect the valid rates in their Tamba Tool system.
- Tracked, monitored and maintained confidential customer database information.
- Created financial reports for billable activities and calculations in accordance with customer contract’s terms and conditions.
- Presented great attention to detail when completing daily tasks, especially regarding the reporting and Invoicing process - customer data, payment terms, accurate rates.
- Identified process gaps and worked on continuous process improvement and automatization to advance developmental growth and cost reduction.
- Coordinated conversations with other internal teams with the goal of enabling an efficient T&M billing process.
- In close contact with Account Owners to discuss different billing issues, contract renewals and price increases.
- Clear understanding of all relevant technical details of the company’s equipment.
- Performed various analysis on business activities for assigned customers in order to identify revenue gaps.
- Met regularly via TEAMS meeting with other NCR Associates and Analysts from Srevia, USA, India and Canada to discuss revenue forecasts for the month.
- Assist in training for various NCR Applications for new hires and Account Owners.
Admin
DOMTAR
05.1982 - 04.1989
- Performed all administrative functions for the Corporate Treasurer and their assistant.
Education
Diploma - undefined
Polyvalente Dalve-Viau High School
June 1979
Interests
Travelling
Scuba Diving
Boot Camp
Hiking
Cooking
Gardening
Skills
Fully bilingual French and English
Excel, Powerpoint, Word
Sharepoint
Data Analysis and Integrity
Data Entry
Invoicing and Billing
Billing Accuracy
Team Meetings
Revenue Growth
Timeline
Business Operation and Billing Analyst
NCR
04.1991 - 10.2022
Admin
DOMTAR
05.1982 - 04.1989
Diploma - undefined
Polyvalente Dalve-Viau High School