Johanne Ippolito

Flight Attendant

Canadian North

11.2010 - 06.2011

Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Answered passenger questions and provided solutions to issues arising during flights.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Ensured safety and comfort of customers onboard aircraft.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Used excellent customer service skills in addressing passengers' needs.
Demonstrated knowledge of aircraft safety features and emergency equipment.
Completed pre-flight safety checks to reinforce passenger safety.
Assisted passengers in boarding and deplaning aircraft.
Monitored cabin during flights and responded to passenger inquiries or issues.
Collaborated with flight crew to maximize smooth and safe flights.
Responded to passenger emergencies to provide first aid.
Welcomed passengers aboard and provided overview of safety procedures.
Performed pre-flight cabin checks to maintain operational safety equipment.
Supported passengers with special needs and provided assistance to wheelchair passengers.
Offered personalized assistance to children, elderly and passengers with special needs.
Assisted passengers with storing luggage and helped locate seating.
Delivered food and beverage service, reading material and other in-flight services.