Summary
Work History
Education
Skills
Additional Information
Timeline
Community Service & Volunteer Work
Generic
Johanne Gravelle

Johanne Gravelle

624 Champlain Drive, Cornwall,ON

Summary

Bilingual, personable, and energetic committed to delivering excellence in all facets of customer service and 'Administrative Support'.

Dependable and quick-learning team player with effective communication and organizational skills.

Work History

BILINGUAL RECEPTIONIST

Chartwell McConnell Retirement Residence
06.2023 - Current
  • Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

ADMINISTRATIVE ASSISTANT

First Baptist Church
Cornwall, ON
10.2017 - 01.2022
  • Attended and created minutes for Annual and Quarterly Meetings
  • Attended / Collected / Prepared and Created the “Annual Church Report”
  • Was responsible for the production and publication of many documents including weekly bulletin, Newsletter and Annual Reports and "Church Family Directory".
  • Provided administrative assistance to the Pastoral Staff and Directors’ Board
  • Designed posters for various events

ADMINISTRATIVE ASSISTANT

Fellowship Baptist Church
Cornwall, ON
09.2005 - 01.2016
  • Relayed updates / messages to board members
  • Collected information for weekly bulletin
  • Created annual reports and church directory
  • Designed posters for various events

POLICY SERVICE REPRESENTATIVE

Co-Operators
Peterborough, ON
01.1990 - 01.1996
  • Processed payments
  • Completed policy changes / bill and refund premiums
  • Reviewed changes and identified risks that needed follow-up
  • Issued appropriate documents (registered / non-registered)

BILINGUAL CALL CENTER REPRESENTATIVE

UNUMProvident Insurance
Burlington, ON
01.1998 - 01.2000
  • Received inbound calls from customers & doctors’ office
  • Communicated with agents and customers
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

SECRETARIAL DIPLOMA -

International Correspondence Schools
Montréal, Québec
1991

OFFICE ADMINISTRATION PROGRAM -

Sir Sanford Fleming College
Peterborough, ON
1988

High School Diploma -

École Secondaire La Citadelle
Cornwall, Ontario
06.1983

Skills

  • Bilingual
  • Organizational Skills
  • Customer Service experience
  • Switchboard
  • Secretarial experience
  • Typing over 50 wpm
  • Effective communication, organizational and interpersonal skills
  • Experience in photocopiers and scanners
  • Administrative Assistant
  • Computer skills (Microsoft Word, Publisher and PowerPoint

Additional Information

  • Received “Service Excellence Award” from Co-Operators
  • Completed “Dynamic of Stress” from Co-Operators
  • Completed “Career & Life Issues” from Co-Operators

Timeline

BILINGUAL RECEPTIONIST

Chartwell McConnell Retirement Residence
06.2023 - Current

ADMINISTRATIVE ASSISTANT

First Baptist Church
10.2017 - 01.2022

ADMINISTRATIVE ASSISTANT

Fellowship Baptist Church
09.2005 - 01.2016

BILINGUAL CALL CENTER REPRESENTATIVE

UNUMProvident Insurance
01.1998 - 01.2000

POLICY SERVICE REPRESENTATIVE

Co-Operators
01.1990 - 01.1996

SECRETARIAL DIPLOMA -

International Correspondence Schools

OFFICE ADMINISTRATION PROGRAM -

Sir Sanford Fleming College

High School Diploma -

École Secondaire La Citadelle

Community Service & Volunteer Work

  • November 2024 - Present FELLOWSHIP BAPTIST CHURCH - CORNWALL - Member of 'Ladies' Executive Committee; Toddler Co-Ordinator; Worship Team member
  • 06/01/23 - Present CHARTWELL McCONNELL RETIREMENT RESIDENCE - 'OPEN HOUSE' volunteer.
  • 10/01/16 - 06/30/22 FIRST BAPTIST CHURCH - HOUSE OF HOPE OUTREACH (Cook)
  • 01/01/16 - 06/30/22 FIRST BAPTIST CHURCH - CHOIR / WORSHIP TEAM / PROJECTION

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Johanne Gravelle