Johanne Glyn-Jones

Driven and resourceful administrative professional with several years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

• Management and maintenance of Executives very busy and complex schedules, appointments, travel arrangements/accommodations and executives' itineraries while recommending alternatives when needed.
• Screen a high volume of correspondence with both internal and external stakeholders and respond in a confidential manner to any inquiries efficiently and clearly in a timely manner.
• Identify issues with processes and provide solutions in improving processes and create new ones.
• Preparation/draft, proofreading and editing of various presentations, reports and materials.
• Support Corporate strategic initiatives including managing completion of special projects.
• Track and assist in completion of key deliverables with a follow up system.
• Provide ad hoc analysis, research and preparation of reports.
• Board of Directors Management.
• Highly efficient liaison agent with executive and leadership teams, Board Members, Investors, Partners, Public Speakers, Federal Government and high-profile professionals and other stakeholders.
• Confidently manage role and tasks while Executive team is away for extended periods.
• Special events management (team events).
• Maintenance of various databases, records and other confidential documents.
• Office Management (direct dealings with all vendors and related contracts, authorize payments, supplies, etc.)
• Bookkeeper/Accounting (Corporate finances incl. AR/AP, Expense tracking and reconciliation, etc.).
• Training and supervision of administrative support team members as well as support other EAs.

• Organizational Skills: Exceptional ability to manage complex calendars, schedules, and tasks efficiently with an extremely detailed mindset.
• Time Management: Proficiency in prioritizing tasks and meeting deadlines in a fast-paced environment effectively prioritizing workflow and meeting deadlines. Work great under pressure.
• Communication Skills: Excellent written and verbal communication skills, including the ability to interact professionally with executives, clients, and stakeholders.
• Problem-Solving & Conflict Resolution Abilities: Capacity to anticipate potential issues and proactively resolve them with minimal to no guidance efficiently (with a smile).
• Discretion and Confidentiality: Demonstrated trustworthiness in handling sensitive information and maintaining confidentiality with discretion and tact.
• Adaptability: Flexibility to adjust quickly to changing priorities and evolving situations.
• Attention to Detail: Meticulousness in all aspects of work, ensuring accuracy and precision in tasks.
• Interpersonal Skills: Strong interpersonal abilities to build and maintain relationships with internal and external stakeholders in a professional manner.
• Project Management: Capability to coordinate and oversee projects from inception to completion, including resource management and progress tracking.
• Resourcefulness: Aptitude for finding creative solutions and optimizing resources to achieve objectives.
• Initiative: Willingness to take initiative and work autonomously while also collaborating effectively within a team.
• Emotional Intelligence: Ability to understand and navigate interpersonal dynamics in the workplace with empathy and diplomacy.
• Technical Skills: Office 365, MS Word, Excel, PowerPoint, Outlook, SharePoint, Adobe, Teams, Google Docs, QuickBooks, CRMs, Acrobat Adobe, Asana, Slack and all internet related social media mediums.
• Fully Bilingual (English and French)

• Public Speaking for High School Students (addressing self-esteem, confidence, anxiety, bullying and such)
• Theatre Director for the Royal Players (Queen Elizabeth High School) - After school theatre – Producing and Directing 3 plays a year (for 4 years – 2008 to 2012)