Johanne Delaney
Ottawa,Canada
Summary
Dynamic Senior Administrative Assistant with extensive experience at the Railway Association of Canada, excelling in calendar management and confidentiality. Proven track record in organizing high-level meetings and managing complex travel arrangements. Recognized for exceptional attention to detail and strong interpersonal skills, ensuring seamless operations and effective communication across all levels.
Overview
15
15
years of professional experience
Work History
Senior Administrative Assistant
Railway Association of Canada
Ottawa, ON
07.2023 - 04.2025
- Provided administrative support to the Director of Public Affairs and the CEO (50%).
- Maintained company operations by handling sensitive information with discretion and maintaining strict confidentiality.
- Managed calendars for the Director and CEO, and aligned priorities through regular meetings.
- Organized and maintained files, assist with reports, and maintained spreadsheets to support project coordination.
- Scheduled and coordinated meetings with members, stakeholders, and government officials.
- Managed complex travel arrangements including hotel and car reservations.
- Managed monthly expense reports.
- Updated CRM and Boréalis databases with contact and meeting information.
- Trained and mentored administrative staff member on company policies and procedures.
- Provided support to internal committees and responded promptly to urgent inquiries
- Coordinated internal meetings, room reservations, catering, and technical setup.
- Proofread and edited professional correspondence and reports.
Executive Assistant to the President & CEO
Railway Association of Canada
Ottawa, ON
07.2018 - 06.2023
- Provided support to the President and CEO, Vice-President and key stakeholders.
- Maintained confidentiality of sensitive organizational information.
- Manage the CEO’s calendar and ensured no overlap or conflicts occurred.
- Met regularly with the CEO and Vice President of Public and Affairs to align on priorities and ensure consistent workflow.
- Completed monthly credit card statements and expense reports.
- Scheduled and organized high-level meetings with members and government officials.
- Supported the CEO with Board meetings and AGM, distributing materials in advance with tight deadline, for successful sessions.
- Attended the Board meeting and AGM and executed meeting minutes.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Entered member information and updates in database system to track leads, interactions, relationships opportunities in Boréalis.
- Organized domestic and international travel arrangements.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Managed and updated federal lobby registrations to ensure compliance with government regulations.
Administrative Assistant
Railway Association of Canada
Ottawa, ON
09.2010 - 06.2018
- Provided administrative support to Vice-President and Director of Public Affairs.
- Managed the Vice-President’s calendar ensuing no overlap or conflicts occurred.
- Maintained company confidence and protected business operations by keeping sensitive information confidential
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Directed customer inquiries to appropriate department personnel.
- Coordinated travel arrangements and completed expense reports.
- Maintained and updated contacts using the organization’s CRM and Boréalis databases.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Education
High School Diploma -
Andre Laurendeau High School
Ottawa, ON06-1993
Graduate Certificate - Office Administration
Algonquin College of Applied Arts And Technology
Ottawa, ON05-1999
Skills
- Calendar and travel management
- Expense reporting and accounting
- Meeting organization and preparation
- Database management and documentation
- Attention to detail and problem solving
- Confidentiality and executive support
- Transcription and dictation proficiency
- Excellent interpersonal skills
Accomplishments
- Identified a critical error on the cover of a published atlas, preventing distribution errors.
- Initiated and hosted biweekly project team meetings with structured agendas.
- Improved organization of committee books by implementing proper tab labeling.
- Successfully managed multiple high-priority tasks and consistently met deadlines.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Senior Administrative Assistant
Railway Association of Canada
07.2023 - 04.2025
Executive Assistant to the President & CEO
Railway Association of Canada
07.2018 - 06.2023
Administrative Assistant
Railway Association of Canada
09.2010 - 06.2018
High School Diploma -
Andre Laurendeau High School
Graduate Certificate - Office Administration
Algonquin College of Applied Arts And Technology
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