Summary
Overview
Work History
Skills
Quote
Work Availability
Timeline
Education
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Johanne Blue

Edmonton,AB

Summary

Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.

Overview

21
21
years of professional experience
1
1
Language

Work History

Community Manager

BentallGreenOak
Edmonton, AB
08.2015 - 04.2022
  • Day to day management of the property
  • Oversee and participate in the full leasing process
  • Completing pre-authorized debits and rent rolls on a monthly basis
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Saved money by operating community within budget.
  • Pursuing rental arrests, serving notices, rent increase notices, and other notices when applicable.
  • Developed and implemented strategies to increase community engagement.
  • Responded to customer inquiries in a timely manner.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
  • Improved NOI through rent growth and expense management.
  • Partnered with maintenance to ensure 100% of vacant apartments are ready at all times.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed and oversaw operations, maintenance and administration of properties.

Sales Representative

Alberta Blue Cross
09.2012 - 09.2013
  • Provided above average customer service in person and over the telephone
  • Assisted clients in reaching the best health plan for individuals and families
  • Prepared correspondence and amendments relating to each individual client
  • Maintain above average degree of accuracy on the job
  • Provided above professional and above average customer service in person and over the telephone
  • Maintaining an accurate log of both incoming and outgoing calls.

Customer Service Representative

Airports Authorities
03.2010 - 03.2012
  • Answering all customer inquiries on flights, transportation, arrivals, etc
  • Answering all incoming calls and directing to right personnel
  • Entering all lost and found items in our database.

Vehicle Liquidations Specialist/Customer Service Representative

Ford Credit Canada Limited
Edmonton
03.2001 - 10.2009
  • Maintain above average degree of accuracy on the job
  • Provided above professional and above average customer service in person and over the telephone
  • Responsible for training new hires
  • Handled multiple urgent and routine requests by reacting in a calm, professional and knowledgeable manner
  • Set up weekly staff meetings, held and organized to put all procedures into place
  • Obtained knowledge of new procedures and put them into place in an organized and easy to use database
  • Terming accounts, billing all customers at the end of the lease.
  • Provided technical support for customers in resolving complex issues.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Skills

  • Customer service over 25 years
  • Computer knowledge
  • Bilingual
  • Property Tours
  • Tenant and Eviction Laws
  • Administrative Support
  • Staff Training
  • Leasing and Sales
  • Resident Relations
  • Maintenance Knowledge
  • Staff Management
  • Payment Processing
  • Employee Performance Management
  • Proficient in Yardi Voyageur
  • Proficient in Yardi Breeze

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Community Manager

BentallGreenOak
08.2015 - 04.2022

Sales Representative

Alberta Blue Cross
09.2012 - 09.2013

Customer Service Representative

Airports Authorities
03.2010 - 03.2012

Vehicle Liquidations Specialist/Customer Service Representative

Ford Credit Canada Limited
03.2001 - 10.2009

High School Diploma -

St Joseph High School

Certificate of Travel & Tourism - Tourism -Travel Studies

Career College

Education

High School Diploma -

St Joseph High School
Edmonton, AB

Certificate of Travel & Tourism - Tourism -Travel Studies

Career College
Edmonton, AB

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Johanne Blue