JOHANNE BADEAU
Edmonton,Canada
Summary
Dynamic professional with a proven track record at OTIMRO/EPMQ, excelling in logistics management and compliance coordination. Adept at fostering collaboration and enhancing program effectiveness through critical thinking and problem-solving. Proficient in Microsoft Office Suite, ensuring accurate records management while delivering exceptional client service and maintaining confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cutter (Part-Time)
CaribouKids Clothing
Edmonton, AB
01.2017 - 2024
- Demonstrated commitment to workplace safety protocols
- Worked effectively both independently and as part of a team
- Consistently met production goals through efficient task management
Program Coordinator / Administrative Assistant
OTIMRO/EPMQ
Québec, Quebec
07.2005 - 07.2013
- Managed logistics for professional development training sessions and annual conventions.
- Maintained accurate records and updated member files via e-learning platform.
- Ensured compliance with continuing education requirements for specialized programs.
- Coordinated communications regarding compliance and program updates for members.
- Organized training sessions and resources for new program staff and volunteers.
- Assisted in evaluating program effectiveness through feedback collection and analysis.
- Provided guidance to participants in navigating available resources and services.
Executive Assistant / Receptionist
CACNIQ
Québec, Quebec
07.2001 - 06.2004
- Coordinated executive schedules and organized meetings and special events efficiently.
- Maintained timely communication with clients and business partners to foster collaboration.
- Executed organizational events aligned with company objectives to enhance engagement.
- Handled confidential information with utmost discretion and professionalism.
- Mediated conflicts to preserve positive relationships during stressful situations.
- Wrote, edited, and distributed professional communications to ensure clarity and professionalism.
Client Service Agent
Resources Entreprises
Québec, Quebec
06.2000 - 07.2001
- Guided clients through government services and programs to ensure informed decisions.
- Facilitated problem-solving and conflict resolution to promote effective outcomes.
- Engaged with diverse populations across multiple settings to foster inclusivity.
- Maintained up-to-date knowledge of office systems, procedures, and resources.
- Exhibited professionalism and punctuality in all client interactions.
Education
College Education - MOA/ HUC Medical
AOLCC
Edmonton, AB03-2026
Real Estate Course - Real Estate
College Immobilier du Quebec
Montreal, QC01-2007
Skills
- Scheduling and calendar management
- Records management and data entry
- Microsoft Office Suite 2019 proficiency
- Electronic database management
- File organization and maintenance
- Patient and client communication
- Confidentiality and privacy standards
- Multi-line phone systems
- Appointment coordination
- Team collaboration
- Customer service excellence
- Problem-solving and critical thinking
- Multitasking and prioritization
- Conflict resolution
- Adaptability under pressure
Additional Information
Canadian Citizen, Excellent attendance and punctuality record, Comfortable working in fast-paced environments, Strong commitment to continuous learning and professional development
References
Available upon request
Languages
- Conversational Spanish
- Bilingual (English/French)
- Conversational Spanish
Core Competencies
Scheduling & Calendar Management, Records Management & Data Entry, Microsoft Office Suite (Excel, Word, PowerPoint), Electronic Database Management, File Organization & Maintenance, Patient/Client Communication, Confidentiality & Privacy Standards, Multi-line Phone Systems, Appointment Coordination, Team Collaboration, Customer Service Excellence, Problem-Solving & Critical Thinking, Multitasking & Prioritization, Conflict Resolution, Adaptability Under Pressure
Certification
CPR
Timeline
Cutter (Part-Time)
CaribouKids Clothing
01.2017 - 2024
Program Coordinator / Administrative Assistant
OTIMRO/EPMQ
07.2005 - 07.2013
Executive Assistant / Receptionist
CACNIQ
07.2001 - 06.2004
Client Service Agent
Resources Entreprises
06.2000 - 07.2001
College Education - MOA/ HUC Medical
AOLCC
Real Estate Course - Real Estate
College Immobilier du Quebec