Johanna Zetina
Anaheim
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teacher Assistant
Orange County Head Start
11.2023 - Current
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, respect, and empathy.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
- Facilitated small-group instruction sessions.
- Assisted lead teacher in the monitoring of student progress, DRDP's.
- Established strong rapport with students and families through open communication.
Customer Service Desk Associate/Cash Office Associate
Walmart Neighborhood Market
11.2016 - 11.2023
- Process money transfers (sending and receiving), process bill pays, check cashing, purchasing money orders, and processing returns
- Answer calls, clean and maintain the front end organized
- Supervise the front end when needed
- Cash office role consists of: loading and unloading self checkouts/registers, auditing vault, preparing bank deposit pickup, verifying returns, verifying bank deposits, verifying store accounting report
- Online Grocery Pickup: Prepare orders for customers in a timely manner
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
Orthodontic Assistant
Waite Orthodontics
05.2018 - 10.2018
- Keep patient flow steady, patient records (x-rays, photos, impressions, and itero scan), clinic inventory
- Place brackets & give oral hygiene instructions
- Remove and change wires and ligature ties
- Send and receive lab cases
- Maintain cleanliness of the back office
- Help front office when necessary
Cold Stone Creamery
08.2015 - 11.2016
- Make and decorate cakes, store inventory, open and close store
Education
Associate of Science - Dental Assisting
Cypress College
Cypress, CA05-2018
Skills
- Effective Communication Skills
- Proficient in Handling Multiple Responsibilities
- Trustworthy Performance
- Effective Team Contributor
- Quick Learner
- Fluent in Spanish
Certification
Child Development Associate Teacher Permit
Timeline
Teacher Assistant
Orange County Head Start
11.2023 - Current
Orthodontic Assistant
Waite Orthodontics
05.2018 - 10.2018
Customer Service Desk Associate/Cash Office Associate
Walmart Neighborhood Market
11.2016 - 11.2023
Cold Stone Creamery
08.2015 - 11.2016
Associate of Science - Dental Assisting
Cypress College
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