JOHANNA SUSTAITA
Coachella
Summary
Community outreach professional with strong background in engaging and supporting underserved populations. Proven ability to collaborate effectively within teams and adapt to changing needs to achieve impactful results. Highly skilled in communication and relationship-building, consistently reliable in delivering support and services.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bilingual Outreach Worker
Barbara Sinatra Children's Center
Rancho Mirage, CA
09.2025 - Current
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Assisted in organizing community events to promote center initiatives and engagement.
- Developed strong relationships with local organizations to establish a network of support services for victims of human trafficking
- Established rapport with community members by actively participating in local events
- Facilitated Human Trafficking trainings across Riverside County to build new connections and educate the community
- Delivered presentations to interested groups and answered wide-ranging questions about available services
- Facilitated The Coalition to End Human Trafficking quarterly meetings to build strong relationships with members and discuss updates
Human Trafficking Advocate/Case Manager
REACH
Hemet, CA
06.2024 - 09.2025
- Assessed client cases to identify human trafficking and CSEC, ensuring appropriate referrals.
- Accompany law enforcement during operations to assist in victims of human trafficking.
- Support clients through law enforcement interviews and court proceedings.
- Delivered comprehensive case management services while coordinating with local agencies.
- Advocated for client needs by fostering relationships with service providers.
- Conducted human trafficking training sessions and participated in community awareness events.
- Facilitated client assessments to determine needs and develop tailored service plans.
- Coordinated resources and services for clients, ensuring timely access to support.
- Collaborated with multidisciplinary teams to enhance client care strategies.
Talent Engagement/Intake & Retention Specialist
County of Riverside Youth Opportunity Program
Indio, CA
05.2024
- Assist potential referrals with application and enrollment process.
- Assist participants with social service referrals.
- Provide community resources for youth experiencing barriers (foster, homeless, pregnant, parenting, drop-out, disability, justice involved).
- Maintain intake, enrollment, and outreach trackers up to date.
- Attend community events and network with partnering organizations.
- Maintain a positive partnership with collaborating employers and organizations.
- Promote recruitment.
- Register and upload all client files to CalJOBS.
- Conduct quarterly home visits, employment verifications, and school records requests.
- Liaison between organizations, schools, employers, courts, case management, and participants.
- Conduct quarterly follow-ups for active and non-active youths.
Employment Service Program Manager/Employment Specialist
Martha’s Village & Kitchen
Indio, CA
05.2020
- Responsible for training staff in CalJOBS WIOA Title I grant programs and procedures and various other grants in progress.
- Provided Quarterly Narrative Reports to CWDB; conducted weekly file audits throughout Grant Term.
- Participated in CWA Peer Learning Webinars provided for grantees.
- Participated in monthly Community Resource Fairs and developed partnerships via networking.
- Outreach Case worker responsible for meeting with clients on the street and providing them with case management services and referrals.
- Responsible for providing services to clients participating in career track via current grants or AB 1111 Programs/Staffing Agencies.
- Evaluation of clients’ abilities, interests, and skills related to employment, assessing clients’ need for vocational rehabilitation, basic work skills training, job training, working with clients to develop Individual Employment Plans.
- Help clients develop and practice interviewing skills including providing feedback and role playing via mock one-on-one interviews.
Case Worker
Cal State San Bernardino Reentry Initiative
Indio, CA
- Provide information and refer individuals to public and private agencies and community services.
- Keep records of assigned cases and prepare required reports.
- Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
- Provide short-term case management to ex-offenders and assist them with employment, education, housing, public assistance, etc.
Case Manager
IRECOVER Addiction Treatment Center
Cathedral City, CA
- Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Monitor, evaluate, and record client progress with respect to treatment goals.
- Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
Probation Correction Officer II
County of Riverside Probation Department
Indio, CA
- Prepare and maintain case folder for each assigned inmate or offender.
- Write reports describing inmate/client progress.
- Liaison and network with other parole officers, community agencies, correctional institutions, psychiatric facilities, and aftercare agencies to plan and help offenders with life adjustments.
- Conduct warrant data search.
- Conduct Booking and Release procedure for inmates.
- Supervise groups of inmates during daily activities, direct everyday schedules, document all incidents and daily programming.
Education
Bachelor of Arts (B.A.) - Criminal Justice Candidate
California State University San Bernardino
12-2026
Skills
- Outreach Experience
- Network & Community Engagement
- Proficient bilingual communication skills (Spanish)
- Proficient in Cal Jobs & WIOA Tittle I
- Client advocacy and case management
- Trauma informed care framework
- Program Management
Certification
- Mandated Reporter Certification
- SOAR Certification
- SA Counselor Certificate
Timeline
Bilingual Outreach Worker
Barbara Sinatra Children's Center
09.2025 - Current
Human Trafficking Advocate/Case Manager
REACH
06.2024 - 09.2025
Talent Engagement/Intake & Retention Specialist
County of Riverside Youth Opportunity Program
05.2024
Employment Service Program Manager/Employment Specialist
Martha’s Village & Kitchen
05.2020
Case Worker
Cal State San Bernardino Reentry Initiative
Case Manager
IRECOVER Addiction Treatment Center
Probation Correction Officer II
County of Riverside Probation Department
Bachelor of Arts (B.A.) - Criminal Justice Candidate
California State University San Bernardino