Johanna Petty
Colton
Summary
Cross-trained, multi-functioning professional with three years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.
Overview
9
9
years of professional experience
Work History
Assistant Front Office Manager
Transit Physical Therapy
04.2024 - Current
- Drafted employee work schedules to fill coverage gaps.
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Protected staff and customers and minimized legal issues by quickly resolving safety issues.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Medical Assistant
Allergy And Asthma Consultants Of The IE
08.2019 - 03.2020
- Maintained detailed records of test results by entering data and patient information into computer.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Managed over 40 calls per day.
- Prepared and administered medications to alleviate patient symptoms.
- Collected all pertinent data and calculations to aid physician in interpreting results.
- Obtained client medical history, including medication information, symptoms and allergies.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Gathered forms, copied insurance cards and identification cards to collect patient information for billing and insurance filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Medical Assistant
Ace Endoscopy And Surgery Center
10.2016 - 08.2018
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Collected deductibles and copay's to post money to patient accounts.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Obtained client medical history, including medication information, symptoms and allergies.
- Taught patients about medications, procedures and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collected all pertinent data and calculations to aid physician in interpreting results.
Education
Medical Assistant -
American Career College
Ontario, CA09.2016
High School Diploma -
Fontana High School
Fontana, CA05.2010
Skills
- Bilingual (Spanish)
- Monitoring patient progress
- Insurance claims
- EMR / EHR
- Medical office administration
- Payment collection
- Efficient and reliable team player
- Patient scheduling
- Data entry
- Charting and clinical documentation
- New hire training
- Workflow optimization
- Front desk operations
- Staff training and development
- Employee management
- Cash handling accuracy
- Complaint handling
- Inventory oversight
Languages
Spanish
Native or Bilingual
Timeline
Assistant Front Office Manager
Transit Physical Therapy
04.2024 - Current
Medical Assistant
Allergy And Asthma Consultants Of The IE
08.2019 - 03.2020
Medical Assistant
Ace Endoscopy And Surgery Center
10.2016 - 08.2018
High School Diploma -
Fontana High School
Medical Assistant -
American Career College