Johanna Olarte
Van Nuys,CA
Summary
Experienced server professionally trained in customer service with a background in food and beverage service/hospitality. Energetic team player dedicated to providing positive guest experiences.
Overview
14
14
years of professional experience
Work History
Manager/Server/Bartender
Martini Shop (Event Company)
12.2018 - Current
- Manage event company specializing in gatherings of 50 to 1500 guests
- Manage event planning, staffing, logistics, and customer service for client satisfaction
- Provided hands-on service as server and bartender, focusing on quality hospitality
- Coordinated multiple events simultaneously, paying close attention to detail under pressure.
- Defined clear targets and objectives and communicated to other team members.
Volunteer/ Administrative Assistant
Homeless Health Care Los Angeles
08.2010 - Current
- Provided office/clerical assistance including filing and copying
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Server
Palihotel
11.2018 - 01.2020
- Opened restaurant
- Processed all payment transactions and daily reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Host/Barista
The Standard
07.2017 - 07.2018
- Scheduled reservations and planned seating for breakfast and lunch service
- Maintained communication between management and employees Conducted dining room preparatory work and breakdown at tend of each shift.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Cocktail Server
The Phoenix
04.2017 - 07.2018
- Served food, wine, beer, and cocktails per restaurant guidelines
- Maintained cleanliness of station and tables in assigned section
- Assisted bartender in cocktail preparation
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
The Tsujita
08.2016 - 07.2017
- Adapted to Japanese food culture
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Processed payment transactions and daily reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and orderly dining area for enjoyable guest experience.
Education
Bachelor's Degree in Economics -
California State University, Long Beach
Long Beach, CA12.2024
Skills
- Excellent organizational and communication skills
- Multitasking and adhering to deadlines
- Ambitious worker, flexible, and hardworking problem solver
- Fluent in Spanish (reading/writing) and American Sign Language
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Manager/Server/Bartender
Martini Shop (Event Company)
12.2018 - Current
Server
Palihotel
11.2018 - 01.2020
Host/Barista
The Standard
07.2017 - 07.2018
Cocktail Server
The Phoenix
04.2017 - 07.2018
Server
The Tsujita
08.2016 - 07.2017
Volunteer/ Administrative Assistant
Homeless Health Care Los Angeles
08.2010 - Current
Bachelor's Degree in Economics -
California State University, Long Beach
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