Johanna Nurse
Edmonton
Summary
Dedicated professional with successful experience in fast-paced office and retail settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Sales Specialist
Apple
Edmonton, AB
04.2022 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Sales Associate
Bella360 Beauty
Edmonton, AB
11.2021 - 04.2022
- Deliver exceptional customer service to each and every customer.
- Manage customer accounts efficiently.
- Handle debit, credit, cash, cheque and US currency tender.
- Responsible for closing of daily transactions.
- Selling gift certificates.
- Assist customer in credit payment transactions.
- Handle store products, promotions and sales.
- Ensure all policies, procedures and guidelines are maintained while processing customer transaction.
- Participating in team meetings and contributed to a positive team environment.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
Makeup Consultant/Makeup Artist
Self Employed
San Fernando , Trinidad And Tobagp
05.2019 - 04.2021
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Scheduled onsite and offsite makeup appointments for clientele.
- Applied makeup in accordance with clothing style.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
Bank Teller/Customer Service Representative
JMB Bank
Marabella , Trinidad And Tobago
11.2017 - 03.2019
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
Sales Manager
Southern Food Basket
San Fernando , Trinidad And Tobago
10.2010 - 09.2017
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed and implemented comprehensive salesperson training program.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
Education
High School Diploma -
Gasparillo Composite School
Gasparillo Trinidad06.2009
Skills
- Experience in sales, cash handling, foreign exchange and customer service
- Skilled in meeting client satisfaction goals
- Ability to multitask and work in a team environment
- Excellent interpersonal and organizational skills
- Excellent oral and written communication skills
- Uncommon ability to cross-sell products and services
- Flexible, friendly and ability to communicate with a wide variety of individuals
- Excellent interviewing and fact finding skill
- Adapt to change requirements with a Positive attitude to find helpful solutions
- Listen carefully to analyze and anticipate customer's needs
- Demonstrate courteous telephone techniques/etiquette to improve corporate image
- Maintain a sense of humor under pressure to meet deadlines
- Focus on complete customer/employer satisfaction
- Quick leaner who welcomes and accepts new challenges
- Excellent ability to gather and analyze statistical data and generate reports
- Complete knowledge of supplies, equipment and services ordering
- Remarkable word processing and data entry skills
- Use Microsoft Word, Excel, Access, Powerpoint, Internet Explorer, Outlook
Volunteer and Community Development
Secretary at Kids 'R' Us Club. Planning programs and activities for under-privileged children.
Timeline
Sales Specialist
Apple
04.2022 - Current
Sales Associate
Bella360 Beauty
11.2021 - 04.2022
Makeup Consultant/Makeup Artist
Self Employed
05.2019 - 04.2021
Bank Teller/Customer Service Representative
JMB Bank
11.2017 - 03.2019
Sales Manager
Southern Food Basket
10.2010 - 09.2017
High School Diploma -
Gasparillo Composite School