Johanna Novoa
Cornwall,ON
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
12
12
years of professional experience
Work History
Sales Associate/Cashier
El Dolar
12.2017 - 05.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reception and verification of merchandise.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Party decorations with balloons
- Responsible for the opening and closing of the facility
Banking Commercial Advisor
Banco De Bogotá
03.2017 - 12.2017
- Built and maintained relationships with associates, customers and vendors.
- Researched industry-specific information from outside sources.
- Structured and presented business cases for credit recommendation.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Insurance Advisor
Pan-American Life Insurance Group
10.2016 - 02.2017
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Calculated premiums and established payment methods.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
Business Advisor
SKF Aservirod De Colombia
01.2016 - 09.2016
- Collaborated with project manager to engage clients in proactive planning processes and develop client-specific solutions.
- Devised marketing strategy incorporating social media content and online marketing campaigns to increase awareness and engagement.
- Conducted competitive analysis research, providing insight to growth opportunities.
- Capitalized on strategic business partnerships to foster new market penetration.
- Recommended initiatives to improve performance and maximize return on sales incentives.
- Evaluated and consolidated information to present findings and impacts addressing clients' critical needs.
Banking Commercial Advisor
Sigma Group
02.2013 - 09.2016
- Built and maintained relationships with associates, customers and vendors.
- Researched industry-specific information from outside sources.
- Analyzed and negotiated [Product or Service ] and terms and conditions.
- Structured and presented business cases for credit recommendation.
Industrial Electrician
PVC Gerfor
02.2013 - 07.2014
- Installed, maintained and repaired electrical wiring, controls and machinery systems.
- Connected wires to circuit breakers, transformers and other components.
- Repaired and replaced equipment, electrical wiring and fixtures.
- test verify failure and fix to equipment such as electric motors and machinery.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Troubleshot and repaired malfunctioning systems and components.
- Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
Electrician
Proteinas Y Energeticos De Colombia S A Proteicol
03.2011 - 02.2013
- Mounting and installation of control panels and wiring
- Installation and connection of electrical motors, VFD, Soft starters and Direct On Line Starters
- Ensure the availability and correct operation of the machinery
- Configuring and calibration of instruments and controllers
- Developing work at heights with previous risk analysis and inspections, filling out formats and permits
- Carry on power cut, residual energy measuring, lock out and tagged out procedures previous at any intervention.
Education
Industrial Electrical Technology - Components And Operation of Electrical Machines
SENA
Colombia12.2008
Skills
- Merchandise Restocking
- Team Cooperation
- Sales Floor Management
- Customer Needs Assessments
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
- POS Terminal Operation
- Strong Communication and Interpersonal Skills
Timeline
Sales Associate/Cashier
El Dolar
12.2017 - 05.2023
Banking Commercial Advisor
Banco De Bogotá
03.2017 - 12.2017
Insurance Advisor
Pan-American Life Insurance Group
10.2016 - 02.2017
Business Advisor
SKF Aservirod De Colombia
01.2016 - 09.2016
Banking Commercial Advisor
Sigma Group
02.2013 - 09.2016
Industrial Electrician
PVC Gerfor
02.2013 - 07.2014
Electrician
Proteinas Y Energeticos De Colombia S A Proteicol
03.2011 - 02.2013
Industrial Electrical Technology - Components And Operation of Electrical Machines
SENA