Johanna Nieto
Eastvale
Summary
Patient Financial Services and Revenue Cycle professional experience in healthcare customer service, billing, collections, insurance verification, claims processing, and patient account management. Fluent in Spanish and experienced working with patients, providers, and insurance carriers to ensure timely account resolution and payment processing.
Overview
26
26
years of professional experience
Work History
Revenue Cycle Specialist/Biller
CHOICE HEALTHCARE SERVICES
Remote
06.2025 - Current
- Research and resolve denied and rejected claims through payer communication and account analysis.
- Verify insurance eligibility, benefits, and investigate billing discrepancies.
- Communicate with multiple offices regarding account status and billing inquiries.
- Maintain detailed documentation and manage high-volume account workloads while meeting productivity goals.
Customer Service Representative
DELTA DENTAL OF ARIZONA
Remote
11.2022 - 12.2025
- Researched eligibility, benefits, claims, and account issues to provide accurate information and resolution.
- Navigated multiple systems simultaneously while documenting customer interactions.
- Maintained production standards and quality metrics in a fast-paced call center environment.
- De-escalated customer concerns and delivered exceptional customer service.
Administrative Assistant/Financial Coordinator
ELITE CARE DENTAL - RAJAT JINDIA DDS
Covina
09.2019 - 05.2022
- Assisted patients with treatment planning, financial arrangements, and insurance-related inquiries.
- Managed patient accounts and monitored accounts receivable to ensure timely payment.
- Processed insurance claims and followed up on outstanding balances.
- Coordinated doctors scheduling, patient communications, and general office operations.
Treatment Coordinator
GEORGE CARR DDS & ASSOCIATES
Tempe
04.2016 - 01.2019
- Verified insurance benefits and calculated patient financial responsibility.
- Responded to billing inquiries and payment-related questions.
- Collected and posted patient payments accurately.
- Assisted with account management and insurance claim processing.
Treatment Coordinator
A TO Z PEDIATRIC DENTISTRY
Mesa
08.2014 - 09.2015
- Registered patients and maintained accurate demographic and insurance information.
- Educated patients regarding payment options and financial policies.
- Posted daily accounts receivable and prepared deposits.
- Managed high-volume phone communications and scheduling activities.
Patient Financial Specialist
ARIZONA'S TOOTH DOCTOR FOR KIDS
Phoenix
06.2000 - 05.2011
- Processed insurance claims and investigated payment discrepancies.
- Conducted collection efforts and coordinated payment arrangements with patients.
- Reviewed aging reports and resolved outstanding account balances.
- Managed high-volume customer service and account resolution activities.
- Maintained records, processed refunds, and ensured accurate account documentation.
- Served as a trainer and mentor for new and existing staff members.
Education
Associates degree -
Mesa Community College
Mesa, ArizonaSkills
- Patient Financial Services
- Revenue Cycle Management
- Healthcare Billing
- Insurance Verification
- Claims Processing
- Account Resolution
- Customer Service
- Payment Posting
- HIPAA Compliance
- Patient Account Management
- Microsoft Word, Excel, Outlook, Teams
- Genesys, Roosevelt, SharePoint
- EDS, Dental XChange
- Dentrix, Open Dental, Carestream
Timeline
Revenue Cycle Specialist/Biller
CHOICE HEALTHCARE SERVICES
06.2025 - Current
Customer Service Representative
DELTA DENTAL OF ARIZONA
11.2022 - 12.2025
Administrative Assistant/Financial Coordinator
ELITE CARE DENTAL - RAJAT JINDIA DDS
09.2019 - 05.2022
Treatment Coordinator
GEORGE CARR DDS & ASSOCIATES
04.2016 - 01.2019
Treatment Coordinator
A TO Z PEDIATRIC DENTISTRY
08.2014 - 09.2015
Patient Financial Specialist
ARIZONA'S TOOTH DOCTOR FOR KIDS
06.2000 - 05.2011
Associates degree -
Mesa Community College