Johanna Molina
San Bernardino
Summary
Dynamic healthcare professional with extensive experience at SAC Health System, excelling in referral management and patient care. Proven ability to build strong relationships with providers while ensuring compliance with regulations. Skilled in documentation and communication, demonstrating compassion and a commitment to exceptional service in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Referral Coordinator
SAC Health System
San Bernardino
08.2023 - Current
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Participated in training and professional development opportunities to stay current with best practices in referral coordination.
- Developed and maintained referral networks, establishing strong relationships with a variety of healthcare providers.
- Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Adhered to HIPAA regulations when handling confidential patient information.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Ensured compliance with healthcare regulations and policies related to patient referrals and data privacy.
PHLEBOTOMIST
Loma Linda Hospital
Loma Linda
03.2022 - Current
- Successfully collected and processed high volume of blood specimens for laboratory analysis
- Answered patient questions regarding collection techniques and offered additional resources on collection process
- Utilized laboratory information systems to accurately obtain and document patient information
- Accurately documented patient information into electronic health records systems
- Successfully drew blood from patients of all ages and skill levels in a timely manner
- Ensured compliance with OSHA standards regarding universal precautions for infectious diseases
- Maintained excellent communication skills to provide comfort for patients during the collection process
- Efficiently managed multiple tasks simultaneously while maintaining attention to detail
- Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials
- Processed patient samples according to established laboratory protocol guidelines
- Effectively communicated with patients to ensure accurate collection of specimens and obtain consent
- Drew blood from newborn infants or pediatric patients as necessary
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties
- Developed strong relationships with hospital staff members by providing courteous customer service at all times
- Cross-trained in other areas to meet needs of business
- Performed venipuncture procedures with accuracy and precision
PHLEBOTOMIST/Back Office Medical Assistant
D Street Medical Center
San Bernardino
11.2014 - 01.2022
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Drew blood from veins by vacuum tube, or butterfly venipuncture methods
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Organized daily work based on collection priority
- Stocked phlebotomy cart or carrier with appropriate supplies
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
- Followed physician orders when administering therapeutic phlebotomy
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Obtained all prescribed laboratory testing
- Verified appropriate lab couriers picked up collected lab specimens
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Logged patient information and recorded results into EHR system
MEDICAL ASSISTANT/FAMILY PRACTICE
Sunrise Medical Center
Ontario
07.2010 - 11.2014
- Scheduled appointments, registered patients
- Obtained client medical history, including medication information, symptoms and allergies
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Obtained all prescribed laboratory testing
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Verified appropriate lab couriers picked up collected lab specimens
- Ordered and prepared reagents and supplies
- Documented vital signs and health history for patients in clinic environments
- Sanitized, restocked and organized exam rooms and medical equipment
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Collected and documented patient medical information such as blood pressure and weight
- Prepared initial patient charts for admission
- Performed clerical duties, such as word processing, data entry, answering phones and filing
Education
CPT-1 IN PHLEBOTOMY -
Wagner Training Institute, Inc.
Redlands01.2018
MEDICAL ASSISTANT CERTIFICATE - Medical Assisting
Meric College
Pomona, CASkills
- Documentation
- Laboratory Procedures
- Venipuncture
- Specimen handling
- Documentation and reporting
- Specimen collecting
- Medical terminology
- Multitasking ability
- Organizational skills
- Patient Care
- Good listening skills
- Collaboration
- Team building
- Training & Development
- Adaptability
- Compassion
- Planning and Coordination
- Leadership
- Excellent work ethic
- Responsible
- Time Management
- Referral management
- Customer service
- Communication skills
- Electronic health records
Certification
- Certified Phlebotomy Technician 1
- BLS
- Medical Assistant Certificate
Languages
Spanish, Bilingual
References
References available upon request.
Timeline
Referral Coordinator
SAC Health System
08.2023 - Current
PHLEBOTOMIST
Loma Linda Hospital
03.2022 - Current
PHLEBOTOMIST/Back Office Medical Assistant
D Street Medical Center
11.2014 - 01.2022
MEDICAL ASSISTANT/FAMILY PRACTICE
Sunrise Medical Center
07.2010 - 11.2014
CPT-1 IN PHLEBOTOMY -
Wagner Training Institute, Inc.
MEDICAL ASSISTANT CERTIFICATE - Medical Assisting
Meric College
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