Johanna Mendoza Martinez
Jurupa Valley
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Front Desk Receptionist
Dentist Near Me Riverside
Riverside
04.2024 - 11.2024
- Greeted patients warmly upon arrival at the dental office.
- Managed appointment scheduling and confirmed patient visits effectively.
- Assisted with patient intake forms and verified insurance information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
San Andreas High School
San Bernardino, CASkills
- Appointment scheduling
- Patient intake management
- Insurance verification
- Customer service
- Time management
- Attention to detail
- Problem solving
- Mail distribution
- Effective planning
- Telephone etiquette
- Meeting scheduling
- Administrative skills
- Researching skills
- Work prioritization
- Listening skills
- Office supplies ordering
- Decision-making
- Calendar management
- Office supplies inventory management
- Mail sorting
Timeline
Front Desk Receptionist
Dentist Near Me Riverside
04.2024 - 11.2024
San Andreas High School