JOHANNA KITENGE
Toronto,ON
Summary
Bilingual Professional with proficiency in English and French, excelling in seamless adaptation across diverse domains. Demonstrates strong communication skills and thrives in fast-paced environments, consistently delivering innovative solutions. A self-motivated team player with superior time management, organizational skills, and a reliable work ethic. Seeking a dynamic role to contribute positively to collaborative efforts and achieve organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
VOLUNTEER
Ellesmere Community Center
11.2022 - 12.2022
- Managed daily incoming and outgoing calls from clients, consistently delivering high-quality service.
- Exerted heavy physical effort to perform specific tasks
- Supervised games and practices with coaches.
- Coordinated and managed volunteer activities for community service projects.
Sales Associate
Jennyfer
09.2021 - 09.2021
- Successfully addressed objections and navigated clients concerns in sales support role.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
CUSTOMER SERVICE TRAINEE
Equity Bank
01.2021 - 08.2021
- Sustained in-depth knowledge of money management , quality standards, and compliance regulations.
- Showcased creativity in identifying and proposing solutions for daily challenges, escalating concerns when required.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
Education
Advanced Diploma - Civil Engineering Technology
Seneca Polytechnic
North York, ON04.2025
High School Diploma - Mathematics And Physics
Collège Samuel Levi
Kinshasa 06.2021
Skills
- Computer Skills
- Customer Service
- Critical thinking
- Reliable and punctual
- Bilingual proficiency in English and French
- Strong verbal and listening skills
- Excels in fast-paced environments, handling pressure and multitasking
- Self-starter and motivator with robust work ethic
- Superior time management and organizational skills
- Reliable and responsible, excelling with minimal supervision and meeting strict deadlines
- Team player, positively contributing to collaborative efforts
- Flexible Schedule
Additional Information
- ADDITIONAL INFORMATION , CANDIDATE , Seneca College, toronto, ON Relevant Coursework Awards & Honors Oct 2021 HIGH SCHOOL DIPLOMA College Samuel-Levi, Kinshasa, Kinshasa Awards & Honors Extracurricular Activities education
Languages
English
Native or Bilingual
French
Native or Bilingual
Swahili
Professional Working
Certification
Extracurricular activities
English Language Certificate
Proof of English Proficiency
Timeline
VOLUNTEER
Ellesmere Community Center
11.2022 - 12.2022
Sales Associate
Jennyfer
09.2021 - 09.2021
CUSTOMER SERVICE TRAINEE
Equity Bank
01.2021 - 08.2021
Advanced Diploma - Civil Engineering Technology
Seneca Polytechnic
High School Diploma - Mathematics And Physics
Collège Samuel Levi
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