Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johanna Ibarra

San Jose

Summary

Dynamic administrative professional with extensive experience, excelling in customer service and data entry. Proven ability to manage sensitive information while ensuring compliance with HIPAA guidelines. Skilled in Microsoft Excel and adept at strategic planning, enhancing operational efficiency and client satisfaction.

Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Rose Garden Health
01.2025 - Current
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Greeted patients and provided required paperwork to facilitate services.

Office Manager

Progressive Collision Repair
08.2016 - 08.2021
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Shift Supervisor

Tropicana Foods
09.2014 - 06.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

High School Diploma -

Apollo High School
San Jose, CA

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Microsoft Excel
  • Office management
  • Scheduling and calendar management
  • Strategic planning
  • Multi-line phone systems
  • Records management

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Rose Garden Health
01.2025 - Current

Office Manager

Progressive Collision Repair
08.2016 - 08.2021

Shift Supervisor

Tropicana Foods
09.2014 - 06.2015

High School Diploma -

Apollo High School

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Johanna Ibarra