Johanna Gonzalez
West Kelowna,BC
Summary
With over 6 years of experience in customer service, I possess a strong work ethic and exceptional interpersonal skills. Adapting to challenging situations comes naturally, enabling me to thrive in any environment. Whether collaborating within a team or taking initiative on my own, I consistently deliver outstanding results even under pressure.
Overview
6
6
years of professional experience
Work History
Sales Associate
Aerie By American Eagle Outfitters
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Banquet Server
Coast Capri Hotel
04.2024 - 08.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Delivery Driver
Domino's Pizza
10.2023 - 02.2024
- Completing daily delivery tasks on time and safely
- Offering strong work ethic, attention to detail and reliable transportation
- Helped taking phone calls, placing orders and performing prep for pizzas
Meat Department+Cashier
Save On Foods
06.2023 - 10.2023
- Kept work area clean at all times
- Greeting and helping customers
- Followed all knife and cutting safety procedures.
Server
Momo Sushi Downtown
07.2020 - 05.2023
- Took on closing duties + restocking in preparation for next day
- Assisted in training of new staff members regarding restaurant protocols, safe and proper food handling procedures, and service expectations
- Worked in a fast pace environment and managed multiple tasks at once.
Employee
McDonalds
03.2018 - 07.2020
- Worked multi-hour cash register and drive-thru shifts, addressing customers' unique needs, and ensuring food and drink orders were taken accurately
- Demonstrated exceptional oral and written communication skills with customers, and management to ensure efficient delivery of services.
Education
Bachelor Degree in Business - Business Administration
Okanagan College
Kelowna, BCHigh School Diploma -
Kelowna Secondary school
Kelowna, BC06.2021
Skills
- Teamwork
- Attention to Detail
- Customer Service
- Work Ethic
- Adaptability
- Listening
- Organization
- Problem Solving
- Strong Communication
- Time Management
- Reliable and punctual
- Excellent people skills
Timeline
Sales Associate
Aerie By American Eagle Outfitters
04.2024 - Current
Banquet Server
Coast Capri Hotel
04.2024 - 08.2024
Delivery Driver
Domino's Pizza
10.2023 - 02.2024
Meat Department+Cashier
Save On Foods
06.2023 - 10.2023
Server
Momo Sushi Downtown
07.2020 - 05.2023
Employee
McDonalds
03.2018 - 07.2020
Bachelor Degree in Business - Business Administration
Okanagan College
High School Diploma -
Kelowna Secondary school
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