JOHANNA CUSTODIO
Milton,ON
Summary
Dynamic professional with a proven track record at Greatway Financials, excelling in client relations and personalized insurance planning. Recognized for exceptional attention to detail and problem-solving abilities, I effectively managed inquiries and improved service quality, ensuring client satisfaction and retention. Strong organizational skills complement my ability to thrive in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Labeler
Pro Form Products LTD
08.2025 - Current
- Learned safety protocols for handling and labeling products.
- Read and understand the Manufacturing Order. Pick labels, packaging box and product from the warehouse according to the M.O accurately.
- Supported quality control efforts by ensuring accurate label application and make sure products are not damage.
- Maintained cleanliness and organization of the labeling workspace to ensure safety compliance.
- Followed established procedures for product identification and labeling tasks.
Independent Licensed Insurance Advisor
Greatway Financials
09.2020 - Current
- Advised clients on insurance products, ensuring comprehensive understanding of coverage options.
- Developed personalized insurance plans to meet individual client needs and preferences.
- Conducted regular policy reviews to maintain accuracy and relevance in client portfolios.
- Managed client inquiries and resolved issues promptly, improving service quality and retention rates.
- Calculated quotes and educated potential clients on insurance options.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
Reciever
Connors Bros. Clover Leaf Seafoods
07.2023 - 07.2025
- Receive, Unload and document frozen product from trucks.
- Process paperwork and enter product information into SAP system.
- Create accurate label tags and maintain documentation to prevent discrepancies.
- Conduct quality inspection, liaise with the QC for histamine testing.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Answering Phone call and emails that requires in the job and collaborating with the team members to streamline receiving process.
Fish Processor
Cookes Aquaculture
02.2021 - 04.2023
- Operated processing machinery to efficiently prepare fish for packaging and distribution.
- Monitored product quality, ensuring adherence to safety and hygiene standards.
- Improved product quality with meticulous attention to detail in the deboning, skinning, and filleting processes.
- Cleaned, cut and trimmed fish before marketing to public.
- Cleaned and sanitized tools and other factory equipment following corporate procedures.
Fish Processor
Paturel International
05.2010 - 02.2021
- Meat Picking, Packing and Lobster grading.
- Cleaned and sanitized tools and other factory equipment following corporate procedures.
- Segregated products according to size and grade.
Machine Operator
Tairong Electronic Inc.
05.2006 - 05.2010
- Align and laminate Printed circuit board.
- Perform a sample check using magnifying glass for different PCB boards every 2 hrs to avoid damage, mis-aligning or scratch from the film during lamination.
- Sort and repair PCB boards. And Check PCB for quality control and send it to warehouse for shipping.
Receptionist / Customer Service
Let's Face It Salon
05.2005 - 03.2006
- Assisted clients with product and service inquires in-person, via phone calls and email.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Recommend treatments, Processed return/exchanges, and maintained customer records.
- Conduct a follow-ups phone calls and emails to ensure client satisfaction and check-up.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
Basic Training Diploma - Accounting And Payroll
Global College And Business
Calgary06-2025
Diploma - Medical Offices Assistant
Global College And Business
Calgary08-2023
No Degree - Education
Bataan State College
Philippines03-2001
Skills
- Fast learning
- Organizational skills
- Active listening
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Labeler
Pro Form Products LTD
08.2025 - Current
Reciever
Connors Bros. Clover Leaf Seafoods
07.2023 - 07.2025
Fish Processor
Cookes Aquaculture
02.2021 - 04.2023
Independent Licensed Insurance Advisor
Greatway Financials
09.2020 - Current
Fish Processor
Paturel International
05.2010 - 02.2021
Machine Operator
Tairong Electronic Inc.
05.2006 - 05.2010
Receptionist / Customer Service
Let's Face It Salon
05.2005 - 03.2006
Basic Training Diploma - Accounting And Payroll
Global College And Business
Diploma - Medical Offices Assistant
Global College And Business
No Degree - Education
Bataan State College
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