Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Johanna Casas

Highland

Summary

Operations professional with commitment to high standards and impactful results. Known for improving operational efficiency and supporting business goals through data-driven decisions. Highly collaborative team player who adapts to changing needs and delivers reliable outcomes.

Dynamic individual with hands-on experience in operations and cross-functional team leadership in mission-driven organizations for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Analyst

Larry H. Parker
05.2023 - Current
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Created custom reports and visualizations to support decision-making processes.
  • Assessed operational performance to identify areas for improvement.
  • Supported supervisor and associated team members to maintain system functionality.
  • Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
  • Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
  • Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
  • Actively participated in strategic planning meetings, contributing valuable input towards setting departmental objectives.
  • Optimized resource allocation, conducting thorough needs assessments.

Case Manager

Jacoby and Meyers
05.2022 - 05.2023
  • Identify care needs of individual patients and coordinate responses based on physician advice, insurance limitations and procedural costs.
  • Counsel clients on legal matters on their specific case, treatment, limitations and case outcomes.
  • Communicate pertinent information to clients via phone, email and mail.
  • Contact clients to schedule appointments and discuss progress of cases.
  • Revise and finalize letters, briefs and memos.
  • Conduct background investigations on the defendant.
  • Promote the firm's value and brand.
  • Proficiency in ACT database.

Lead Behavior Technician

ShineBright Network LLC
06.2021 - 05.2022
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Exercised physical dexterity to safely implement crisis management interventions and therapeutic holds.
  • Offering active guidance to families adjusting to life with loved ones on the autism spectrum.
  • Delivered friendly assistance with new hires throughout the interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Answered and directed outbound and inbound phone calls per day.
  • Assisted with on-boarding process of new hires.
  • Created and assisted in developing Infographic brochures and layout of webpages.

In Home Support Provider

In Home Support Services
04.2020 - 05.2022
  • Apply mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Assist with giving clients medication, cooking and cleaning for clients as well as any other assistance that may be needed.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Complete regular check-ins and progress reports for each client.

Student Peer Counselor

CSUSB
11.2019 - 07.2021
  • Provide students attending Cal State San Bernardino counseling services regarding their student finances, scholarships, grants, loans and all other financial records.
  • Working closely with financial databases, learning all new requirements and policies in Financial aid as well as handling incoming documents.
  • Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.

Education

Master's of Arts - Public Administration - Leadership Concentration

California State University-San Bernardino

B.S - Health Science: Public Health

California State University-San Bernardino

Skills

  • Faith-Based organization experience
  • Interdisciplinary Collaboration
  • Interpersonal Skills
  • Employee Development and Training
  • Strategic planning
  • Strong analytical skill
  • Adaptability and Flexibility
  • Bilingual in English and Spanish
  • Operational efficiency
  • Workflow optimization
  • Leadership and cross-team coordination
  • Project management

Certification

  • RBT - Registered Behavior Technician
  • CPR/AED Certification
  • CITI Certificate

Affiliations

  • 4:12 Young Adults Catholic Ministry

Timeline

Operations Analyst

Larry H. Parker
05.2023 - Current

Case Manager

Jacoby and Meyers
05.2022 - 05.2023

Lead Behavior Technician

ShineBright Network LLC
06.2021 - 05.2022

In Home Support Provider

In Home Support Services
04.2020 - 05.2022

Student Peer Counselor

CSUSB
11.2019 - 07.2021

Master's of Arts - Public Administration - Leadership Concentration

California State University-San Bernardino

B.S - Health Science: Public Health

California State University-San Bernardino

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Johanna Casas